Account Receivable Assistant

Position Title: Account Receivable Assistant

Work Set Up: Work From Home

Schedule: 3:00 PM to 12:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Accounts Receivable Assistant supports the accurate and timely processing of customer billing and routine credit control activities. The role supports the Accounts Receivable Officer and the wider UK Finance team in maintaining accurate customer records and resolving routine queries.

What You’ll Do:

• Prepare and issue customer invoices accurately and on time, including individual and batch billing.
• Check sales orders, purchase order references, pricing and supporting information before invoicing.
• Monitor orders awaiting billing and follow up missing information with internal teams.
• Assist with customer credit notes, rebilling and corrections in line with approval procedures.
• Maintain accurate customer account information and supporting records in Acumatica.
• Respond to routine internal and customer billing queries and escalate complex cases.
• Issue customer statements and routine payment reminders and follow up overdue balances by email or phone as required.
• Maintain clear notes of credit control activity and escalate disputed or significantly overdue accounts.
• Help identify unapplied receipts, payments on account and unused credits for investigation.
• Assist with customer account reconciliations and month-end AR checks.
• Support the Accounts Receivable Officer with daily billing priorities and provide credit control support under the guidance of the AR & Credit Control Lead.
• Maintain accurate electronic records and documentation for audit and review.
• Work to daily and monthly deadlines, communicating any delays promptly.
• Support process improvements, training and cross-cover within the Finance team.
• Perform other related duties as assigned, appropriate to the role and training provided.

What We’re Looking For:

• Knowledge of office procedures, data entry, basic accounting principles.
• Knowledge of Microsoft Excel and customer service.
• Good written and spoken English
• Accuracy and attention to detail are essential.
• Previous experience in billing, accounts receivable, credit control or finance administration is preferred.
• Experience using accounting or ERP systems is beneficial; Acumatica experience is desirable but not essential.
• Ability to communicate professionally with customers about overdue balances is important.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it’s about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!