**Account Manager Clinical AI UK**

We’re partnering with an ambitious, clinically founded digital health company looking to strengthen its commercial team as it enters its next phase of growth. With an established customer base and plans to secure larger contracts over the next 3–5 years, this is an opportunity to take ownership of existing NHS accounts, drive revenue growth and help shape the future of the business.

You’ll take ownership of existing NHS customer relationships, managing renewals and identifying opportunities to drive revenue through upselling and cross-selling.

Combining account management, commercial growth and product engagement, you’ll work closely with customers and internal product teams to understand their needs, communicate feedback and identify opportunities to expand the platform across new departments, clinical pathways and use cases.

Joining a growing, ambitious business, you’ll have the autonomy to develop account strategies, implement ideas and play a key role in driving long-term commercial success.

Key Responsibilities

• Account Management: Own and develop relationships with existing NHS customers, building strong connections with both end users and commercial decision-makers.
• Retention & Renewals: Manage renewal timelines, identify commercial risks and proactively protect recurring revenue.
• Revenue Growth: Drive upselling and cross-selling opportunities, expand product adoption and identify opportunities to increase account value.
• Commercial Strategy: Develop account plans, navigate NHS procurement processes and support the expansion of larger customer contracts.
• Product Collaboration: Act as the bridge between customers and internal product teams, communicating feedback and helping prioritise meaningful product improvements.
• Stakeholder Engagement: Build relationships across clinical, operational and commercial teams to uncover new opportunities within existing accounts.

What We’re Looking For

• Previous experience in account management within a SaaS business selling into or working with the NHS.
• A strong understanding of NHS procurement, purchasing structures and relevant frameworks.
• A proven track record of managing renewals, retaining customers and generating revenue through upselling and cross-selling.
• A commercially minded approach, with the ability to identify opportunities and turn them into tangible results.
• Strong relationship management and stakeholder engagement skills.
• The ability to understand a software product and translate customer feedback into actionable insights.
• A proactive, self-sufficient approach, comfortable taking ownership and working autonomously.

Why Join?

• Make a meaningful impact: Join a clinically founded healthcare technology business focused on improving healthcare delivery.
• Shape the growth journey: Help develop account management processes as the company scales and pursues larger contracts.
• Take ownership: Enjoy the autonomy to implement ideas and influence commercial strategy.
• Earn more: Competitive base salary, quarterly team-based commission with uncapped earning potential, and a car allowance.
• Additional benefits: 25 days’ annual leave plus bank holidays, private medical insurance and office parking.

Interested?

If you’re an Account Manager with NHS SaaS experience who enjoys building customer relationships, protecting revenue and uncovering commercial opportunities, I’d love to hear from you.

Get in touch to find out more.

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