Senior Executive - Infrastructure

Qualification

Bachelor’s degree in computer science, Computer engineering, IT or relevant field.

Years of experience

4-5 years

Age

Between 25-30

Critical Exposure/Experience deemed essential

End-user service delivery including technical support and services for Head office users of RAIN

Flexibility in Functional/Industry exp. of candidate

Manufacturing Industry or Corporate Office

Job Responsibilities

Role: The IT Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth IT operations by resolving incidents, maintaining systems, and supporting infrastructure across the all RAIN s Hyderabad Offices.

Key Objectives:

• Provide first-level support for desktops, laptops, Printers, and mobile devices.
• Troubleshoot hardware and software issues across Windows, macOS platforms.
• Install, configure, and maintain software applications and operating systems.
• Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity.
• Support Office 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Handle incident and service request tickets using ITSM tools.
• Coordinate with vendors for hardware repairs and warranty claims.
• Maintain IT asset inventory and ensure proper documentation.
• Assist in onboarding/offboarding processes including device setup and access provisioning.
• Ensure compliance with IT policies, security standards, and data protection protocols.
• Provide necessary support for Video/Audio conference calls particularly in the board rooms and assist senior management on need basis

Expected Outcomes:

• Resolve user-reported incidents and service requests within defined SLAs.
• Minimize downtime by providing quick and effective troubleshooting
• Maintain accurate records of IT hardware and software inventory.
• Ensure timely provisioning and decommissioning of IT assets
• Ensure desktops, laptops, printers, and network devices are operational.
• Proactively monitor and report recurring issues to prevent future incidents
• Assist in rollouts of new hardware, software, and infrastructure upgrades.
• Provide on-ground support during IT audits, migrations, or relocations.
• IT procurement related activities like creating getting proposals, organising negotiations, Purchase Requisitions, payment process and follow-up with internal teams
• Support antivirus, patch management, and data protection practices

Requirements:

• Positive attitude and strong commitment.
• Excellent knowledge of IT Infra technologies and current computing trends.

• Effective communication skills report to the management.

• Maintain clear documentation for troubleshooting steps, SOPs, and user guides.
• Communicate effectively with users and escalate issues when necessary.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.