Associate Director – Business Performance

What you will do

In this vital role, the Associate Director Business Performance RDO (Results Delivery Office) will be accountable for scaling and operating the digital and operational infrastructure that enables Amgens enterprise-wide transformation efforts. Based within Amgens India capability hub, this leader will manage Amgens change management platforms that provide global impact across functions and geographies.

Reporting to the Head of Results Delivery Office Capabilities, the role translates enterprise transformation strategy into scalable operating models, digitized toolkits, AI-enabled solutions, governance processes, and clear execution standards.

This role serves as the business owner for Amgens digital change management platform and leads the implementation and scaling of AI- and LLM-enabled solutions to enhance process insight, adoption, and execution productivity.

The Associate Director will partner closely with the Technology organization to convert defined transformation requirements into scalable product roadmaps aligned with enterprise architecture, data, and security standards.

In addition, this role will serve as a people leader for a team of direct reports and as the local RDO leader for transformation team members based in India whose managers sit in other global locations, ensuring alignment, delivery rigor, and operational excellence.

The ideal candidate brings a strong change management mindset and experience scaling high-performing teams and technology-enabled infrastructure in a global, matrixed environment.

Key Responsibilities

Lead RDO Change Capability Development

• Own and continuously enhance Amgens digital change management platforms, toolkits and standards.
• Establish and evolve scalable frameworks for change management capability program governance, realization measurement, and delivery rigor.
• Ensure consistent, high-quality application of digital methodologies across global transformation programs.

Technology & Digital Product Ownership

• Lead digital change management product strategy, roadmap and adoption, owning innovation via user-centric design, voice of customer loops, experimentation; Define and track north star metrics for value realization
• Serve as business owner for the enterprise digital change platform (Tigerhall), establishing adoption strategy, governance, performance metrics, and operating standards.
• Lead the implementation and scaling of AI- and LLM-enabled solutions to enhance process insight, accelerate change adoption, and improve execution productivity.
• Partner closely with the Technology organization to translate transformation requirements into scalable product roadmaps aligned with enterprise architecture, data, and security standards.

• Establish clear prioritization and release management processes to ensure disciplined delivery and measurable impact.

• Build and lead internal product management capability over time, including hiring and developing dedicated platform owners as scale increases.
• Track and refine capability-level KPIs (quality, speed, adoption, value realization) to measure performance and maturity.
• Implement feedback loops to continuously refine tools and processes.
• Integrate platform performance metrics and usage analytics into transformation reporting to drive adoption, capability maturity, and continuous improvement.

Talent Leadership & Capability Scaling

• Lead and develop a team of transformation professionals, fostering high performance and accountability.
• Design and implement clear career pathways, training programs, and coaching frameworks to strengthen execution capability and delivery quality.
• Strengthen and scale the RDO digital capabilities as technology-enabled priorities evolve.
• Provide matrix leadership to globally distributed teams responsible for process analytics, performance standards, and executive reporting.

Why This Role Matters

This is a unique opportunity to help strengthen and scale Amgens global transformation engine.The Associate Director will:

• Lead day-to-day technology and operational enablement supporting enterprise-wide transformation.
• Scale and digitize the systems and tools that support change management execution of the companys highest-priority initiatives.
• Identify friction points in change execution, design interventions (process + tech + behavior), and deliver measurable improvements in adoption
• Play a key role in building a hig…