Director & Cluster Head - Distribution Network

Job Summary The incumbent will be responsible for planning, developing and managing the Affluent Banking business across the branch network in the cluster, towards achieving sound profitable growth of these branches through the achievement of revenue targets, delivery of quality service across all segments/ products and striving for operational excellence

Key Responsibilities Strategy

• Formulate, manage and co-ordinate strategies for the area to maximize new business opportunities, cross sell, penetration and deepen existing relationships.
• Develop strategies for revenue generation and cost control towards profitably growing the branch network.
• Drive the establishment and adherence to service quality standards in an efficient operation where risks are well controlled.
• Discuss and re-strategize with Branch Managers for remedial action.

Business Sales And Service Objectives

• Maximize sales performance to achieve given revenue targets for the zone as well as Distribution network through liability

products [Current /Savings /Term deposits], wealth management products and asset related products

• Develop, implement and manage a best-in-class sales capability
• In-branch/Indirect acquisition model
• Sales force management
• Lead the implementation of the liability strategy at the Cluster
• Review, analyze and manage the customer portfolio for profitable growth
• Initiate development of strategies for customer acquisition, retention, and cross sell
• Support where necessary, via joint customer calls and identify potential customers
• Together with Branch Managers, enhance the bank’s image through area promotions, community activities etc.
• Manage service delivery in the network to the highest competitive standards
• Monitor service standards for the network and audit expected behaviors.
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and

ensure continuous improvement if below benchmark, sustain and better quality service

• Co-ordinate and facilitate work process improvements across the branch network

Processes Operations & Compliance

• Ensure satisfactory ratings in all internal/external audits conducted at all branches in the zone
• Control and periodically check operational risks and workflows
• Review key operational risks and efficiency indicators

Integration/ Change Management

• Drive the branch rationalization programme at the area
• Co-ordinate branch exits and new branch openings
• Facilitate the implementation of new systems and processes across the branch network
• Lead the transaction migration initiative at the area

Segment Ownership

• Implement all segment/ product initiatives in the zone (PRB/ Premium/ Personal/ SME)
• Jointly own the delivery of segment / product (PRB/ Premium/ Personal/ SME) targets with the branch managers & segment associate directors

People & Talent People Management

• Drive and embed a strong performance culture through inspiring, motivating, and rigorous performance management discipline.

Develop and build talents within the network through optimal resourcing, capacity planning, succession planning and engagements

• Achieve high employee engagement and satisfaction. Retain talent, check attrition. Manage and mentor network staff and Union interface to ensure overall employee satisfaction
• Identify training, development and counselling needs for staff
• Undertake career growth planning for performers in the branch network

Governance

• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD

and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines

• He/ She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times within the network
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace
• Ensure that your actions do not put others at risk; Work in a healthy …