Head of Infrastructure (GM)

The Head of IT infrastructure and Information Security (GM) is accountable for designing, securing, and operating the organizations IT and digital infrastructure across on premises, cloud, and hybrid environments.

The role ensures high availability, scalability, cost efficiency, and regulatory compliance, while owning the organizations end to end information security posture, governance, risk management, and audit outcomes.

This role acts as a trusted technology and risk advisor to senior leadership and plays a critical role in enabling business growth through resilient, secure, and modern digital platforms.

Key Responsibilities

1. Infrastructure Strategy & Leadership

• Define and execute the IT infrastructure strategy aligned with business objectives and growth plans
• Lead infrastructure modernization, automation, and AI enabled transformation initiatives
• Advise senior leadership on technology risks, resilience, and investment decisions

2. Infrastructure Operations & Reliability

• Own availability, performance, capacity, and reliability of:
• Data centers
• Cloud platforms (Azure, AWS, GCP)
• Servers, storage, virtualization, and HCI
• Network, WAN, Wi Fi, VPN, SASE
• End user computing (laptops, desktops, VDI)
• Ensure 247 service continuity with defined SLAs and KPIs
• Drive root cause analysis and permanent remediation for major incidents

3. Cloud & Platform Management

• Manage hybrid and multi cloud environments
• Optimize cloud cost (FinOps), performance, availability, and security
• Standardize IaaS, PaaS, backup, and resiliency architectures
• Drive cloud governance, tagging, capacity planning, and usage controls

4. Information Security, Governance & Compliance

• Own the Information Security Management System (ISMS), risk register, and security governance framework
• Define and execute Zero Trust, identity centric, and cloud security strategy
• Lead cyber incident response, breach management, forensic coordination, and regulatory reporting
• Drive vulnerability assessment, remediation, patch management, and threat intelligence programs
• Build a strong security awareness and compliance culture across the organization
• Ensure audit readiness and closure for ISO 27001, HIPAA, GDPR, BCMS, and other applicable standards

5. Business Continuity & Disaster Recovery

• Define, maintain, and test the BCP and DR strategy, including:
• RTO/RPO alignment with business needs
• Backup, replication, and recovery architectures
• Periodic DR drills and resilience testing
• Ensure preparedness against outages, cyber incidents, and disasters

6. Vendor, Financial & License Management

• Manage vendors, OEMs, MSPs, and cloud service providers
• Own infrastructure and security budgets, forecasting, and cost optimization
• Lead contract negotiations, renewals, and enterprise license management
• Ensure value realization and vendor performance governance

7. People, Delivery & Operational Excellence

• Lead and mentor infrastructure, network, cloud, security, and operations teams
• Establish SOPs, runbooks, and operational governance frameworks
• Drive continuous improvement through automation, tooling, and skill development
• Build high performance teams with a focus on accountability and outcomes

Key Deliverables

• Highly available, secure, and scalable IT infrastructure
• Reduced downtime, incidents, and infrastructure risk
• Optimized infrastructure and cloud spend
• Audit ready environments with strong security posture
• Infrastructure roadmaps and modernization plans

Required Skills & Experience

Technical

• Cloud platforms (Azure, AWS, Google Cloud) and hybrid architectures
• Virtualization & HCI (VMware, Nutanix, Hyper V)
• Networking (LAN/WAN, firewalls, VPN, SASE)
• Microsoft 365, email security, DLP, web protection
• Storage, backup, DR, and high availability solutions
• ITSM, SLA/KPI management, and incident/problem management
• SOC operations, SIEM, threat intelligence
• Vulnerability management and remediation programs

Governance & Management

• Infrastructure and security governance
• Risk management and regulatory compliance
• Vendor, contract, and financial management
• Cost optimization and value realization

Experience

• 15 to 20+ years in IT, infrastructure, and security roles
• 5+ years in leadership or management positions
• Strong exposure to information security, audits, and compliance
• Experience operating in regulated or ente…