Salesforce Technical Lead(Sales cloud)

Our client is a global IT Services & Consulting organisation with offices in several countries and established presence in India. They are a household name in their sphere if business and continue to expand and grow their presence here.

We are looking for a Salesforce Technical Lead Sales Cloud to lead the design, development, and delivery of Salesforce solutions supporting D2C and B2B sales operations. The role requires strong expertise in Sales Cloud, Apex, LWC, integrations, architecture, and team leadership, along with experience driving AI-powered Salesforce capabilities such as Agentforce and Copilot.

Key Responsibilities

Solution Design & Architecture

• Lead solution design for Sales Cloud features including Lead Management, Opportunity Management, Order Management, Forecasting, Guided Selling, and Pipeline Automation.
• Define technical approaches, architecture standards, and best practices.
• Conduct design reviews and ensure alignment with enterprise architecture principles.
• Drive reusable frameworks and technical debt reduction initiatives.

Development & Integrations

• Provide hands-on leadership in Apex, LWC, APIs, Platform Events, and integrations.
• Design and manage integrations with ERP systems, middleware platforms, and custom microservices.
• Build scalable data models, security models, sharing architecture, and automation solutions.
• Ensure performance, scalability, and reliability across Salesforce applications.

Team Leadership & Delivery

• Lead and mentor offshore and onsite Salesforce engineers.
• Guide sprint planning, estimation, backlog refinement, and solution design.
• Conduct code reviews and enforce coding standards.
• Coach developers on Apex performance tuning and LWC best practices.
• Manage production support, issue triage, and technical escalations.

DevOps & AI Enablement

• Drive DevOps best practices using Copado, Jenkins, and CI/CD pipelines.
• Ensure release readiness, deployment governance, and regression stability.
• Promote adoption of Agentforce, Copilot, prompt engineering standards, and AI-assisted development practices.

Stakeholder Management

• Partner with product managers, architects, and business teams.
• Translate business requirements into scalable technical solutions.
• Communicate technical decisions, risks, and trade-offs effectively.

Required Skills & Experience

• 7-9 years of Salesforce development and technical leadership experience.
• Strong hands-on experience in large-scale Salesforce environments.
• Deep understanding of Salesforce architecture, capabilities, and limitations.
• Experience designing D2C and B2B sales solutions including lead management, order management, forecasting, guided selling, and pipeline automation.

• Strong expertise in:

• Apex
• Lightning Web Components (LWC)
• SOQL/SOSL
• Salesforce APIs

• Platform Events

• Experience integrating Salesforce with SAP, ERP platforms, middleware solutions, and custom microservices.
• Strong knowledge of Salesforce security architecture, sharing models, and data modeling.
• Experience leading Agile teams of 810 developers.
• Expertise in DevOps and CI/CD using Copado, Jenkins, or similar tools.
• Experience with Agentforce, Copilot, AI-powered development, and prompt engineering.
• Strong troubleshooting, production support, and performance optimization skills.
• Self-driven, capable of handling ambiguity and escalations.
• Excellent verbal and written stakeholder communication skills.

Preferred Qualifications

• Experience in Automotive OEM, Retail, or Direct-to-Consumer industries.
• Knowledge of observability, logging, monitoring, and integration support frameworks.
• Experience with Tableau, Amazon Redshift, Airflow, or similar analytics/data platforms.
• Experience integrating Salesforce with finance, fulfillment, logistics, or order management systems.
• Familiarity with lead-to-order, pricing, incentives, approvals, and order-to-cash processes.
• Strong JavaScript knowledge beyond standard LWC development.

Education

• Bachelors degree in Computer Science, Engineering, Information Technology, or a related field.
• Salesforce certifications such as Sales Cloud Consultant, Platform Developer I/II, Application Architect, or System Architect are preferred.

Why Join Us?

• Lead enterprise-scale Sales Cloud transformation initiatives.
• Work with modern Salesforce technologies, including Agentforce and AI-driven developmen…