Salesforce Technical Lead(Service cloud)

We are seeking an experienced Salesforce Technical Lead with strong expertise in Salesforce Service Cloud and Field Service Lightning (FSL) to lead the design, development, and delivery of enterprise-scale service management solutions. The ideal candidate will combine hands-on technical expertise with leadership capabilities to guide development teams, drive solution design, and ensure successful implementation of Salesforce Service and Field Service initiatives.

This role requires collaboration with business stakeholders, architects, product managers, and cross-functional teams to deliver scalable, high-performing solutions that support D2C and B2B service operations.

Key Responsibilities

• Lead the design, development, and implementation of Salesforce Service Cloud and Field Service Lightning (FSL) solutions.
• Own technical solution design for service operations, including work order management, scheduling, dispatching, SLA management, warranty management, and field technician workflows.
• Configure and maintain FSL core models, including service territories, resource scheduling, skills, operating hours, calendars, and optimization rules.
• Lead development activities using Apex, Lightning Web Components (LWC), Flows, Salesforce APIs, and integration frameworks.
• Design and implement integrations with SAP, ERP systems, CTI platforms, inventory systems, scheduling engines, middleware solutions, and custom microservices.
• Provide technical leadership through architecture reviews, code reviews, and best-practice enforcement.
• Drive development standards for Apex design patterns, integration architecture, security, performance optimization, and scalability.
• Support and troubleshoot critical production issues related to routing, scheduling, dispatching, CTI integrations, and field service operations.
• Collaborate with architects and business stakeholders to translate business requirements into scalable technical solutions.
• Lead Agile ceremonies, sprint planning, technical estimations, and development delivery activities.
• Support CI/CD implementation, release planning, deployment processes, and environment management using Copado, Jenkins, and Git-based tools.
• Mentor and guide developers while ensuring adherence to coding standards and quality practices.
• Promote adoption of Agentforce, Salesforce Copilot, AI-powered development practices, and prompt engineering standards to improve productivity and solution quality.

Required Skills & Experience

• 7-9 years of Salesforce development experience, including technical leadership responsibilities.
• Strong hands-on expertise in Salesforce Service Cloud and Field Service Lightning (FSL).
• Proven experience leading end-to-end technical delivery in enterprise Salesforce environments.
• Advanced knowledge of Apex, Lightning Web Components (LWC), SOQL, SOSL, Triggers, Flows, and Salesforce APIs.
• Strong understanding of Salesforce architecture, governor limits, platform capabilities, and security models.

• Experience implementing:

• Work Order Management
• Service Scheduling & Dispatching
• SLA & Entitlement Management
• Warranty & Parts Management
• Service Invoicing & Payments

• Field Technician Mobility Solutions

• Hands-on experience integrating Salesforce with SAP, ERP systems, middleware platforms, REST/SOAP APIs, and event-driven architectures.
• Experience building scalable data models, security frameworks, and enterprise integration solutions.
• Strong understanding of DevOps practices and CI/CD tools such as Copado, Jenkins, Git, and automated deployment pipelines.
• Experience leading and mentoring development teams in Agile/Scrum environments.
• Excellent stakeholder management, communication, and problem-solving skills.

Nice to Have

• Experience in Automotive, Manufacturing, Logistics, or Field Service operations.
• Knowledge of Agentforce, Salesforce Copilot, and AI-enabled Salesforce capabilities.
• Experience with observability, logging, monitoring, and integration support frameworks.
• Exposure to Tableau, Amazon Redshift, Airflow, or other analytics platforms.
• Familiarity with repair processes, parts ordering, fulfillment, pricing, incentives, and order-to-cash workflows.
• Advanced JavaScript expertise beyond standard LWC development.

Preferred Certifications

• Salesforce Platform Developer I/II
• Salesforce Service Cloud Consultant
• Salesforce Field Service Consultant
• Salesforce Application Arch…