SAP Commerce Cloud (Hybris) Developer - L3 Support & Managed Services

Job Description

We are looking for a skilled SAP Commerce Cloud (Hybris) Developer to join our L3 Managed Services team. The ideal candidate will be responsible for implementing high-quality code fixes, debugging complex production issues, and supporting enhancements for enterprise-scale Hybris systems.

Key Responsibilities:

• L3 Technical Support: Debug and provide code fixes for issues within the Hybris Storefront and Order Management (OMS) flows.
• Problem Management: Perform Root Cause Analysis (RCA) for recurring issues and implement preventive measures to ensure system stability.
• Release & Validation: Actively participate in release validation, smoke testing, and production deployment activities.
• Collaboration: Work closely with QA, frontend engineers, and senior architects to deliver integrated technical fixes.
• Process Adherence: Follow ITIL-aligned processes for ticket resolution and maintain updated technical documentation.

Required Technical Skills:

• SAP Hybris Core: 35 years of hands-on experience in SAP Commerce (Hybris) development and support.
• Java Backend: Strong fundamentals in Java/J2EE, Spring Framework, and Hybris extensions.
• APIs: Solid exposure to OCC APIs (Omni-channel Connect) and web services integration.
• Tools: Familiarity with version control (Git) and build tools like Maven/Ant.
• Database: Proficiency in SQL and understanding of Hybris Data Models.

Candidate Requirements:

• Must be comfortable working in a 24x7 support environment with on-call rotations.
• Ability to troubleshoot under pressure and meet strict SLA/KPI targets.
• Strong communication skills for interacting with global teams.