Sr Director, Strategy & Transformation

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

This Senior Director-level role will hold a key leadership position within the Capability Center (CC) Strategy & Transformation (S&T) team. This role will be responsible for driving transformation projects across assigned functions. The role is responsible for working with business stakeholders to design and deliver transformation roadmaps and initiatives. The role will involve working globally with CC leadership, WBD functional stakeholders and other internal and external (e.g., outsource partners) groups. This role will also provide onsite leadership for the Hyderabad-based CC S&T team members and b

Your Role Accountabilities…

• Serve as Customer Relationship Manager for assigned function(s) – responsibilities include:

o Act as the primary point of contact and trusted partner for the function

o Build and maintain the transformation roadmap based on business needs and changes

o Manage demand and service requests across Design/Transition, Continuous Improvement, and Digital Automation

o Provide delivery oversight, status reporting, and governance/steerco participation (as applicable)

o Track performance, resolve issues/escalations, gather feedback, and demonstrate S&T value (cost, quality, speed, efficiency)

• Serve as Global Process Owner for an assigned CC Strategy & Transformation Team process: e.g. Design and Transition, Continuous Improvement, Digital Automation, Training or Integration – responsibilities include:

o Own the end-to-end process globally, including governance and decision rights

o Define, standardize, and simplify the process and ways of working across S&T

o Develop and maintain process playbooks, templates, and supporting documentation

o Sponsor automation, digitization, and continuous improvement of the process

o Enable adoption through training, communications, and SME support, including escalation management

• Act as key representative for S&T with Hyderabad CC Leadership team, ensuring functional leadership can engage with S&T

o Build relationships with local functional delivery leaders to support One Team approach to delivery of transformation

o Build relationships with support functions including Talent Acquisition, T&O AI & Automation

• Serve as onsite leader for CC S&T team in Hyderabad by providing on-the-ground leadership, support, and expertise for the team, bridging the gap between the team’s direct manager (who may be in a different location and different time zone) and the local team. Responsibilities include:

o Serve as the primary onsite communication link for the Hyderabad team and local site

o Run regular team touchpoints to share updates, align priorities, and surface risks/issues

o Ensure adherence to WBD policies and local ways of working (e.g., in-office expectations)

o Provide onsite support for employees as needed and coordinate with the remote manager

o Escalate and triage local issues with the direct manager and/or P&C, supporting coaching and performance needs

Qualifications & Experience…

Experience

• Minimum 12 years of experience in a large multinational corporation with experience in a back-office support function, consulting/strategy or BPO/shared services organization
• Minimum 10 years of experience with large scale, high visibility business process or organizational transformation
• Experience managing projects driving implementation and adoption of automation including machine learning, Agentic AI and RPA
• Experience managing projects/teams across multiple global locations
• Experience developing and facilitating workshops
• Experience driving change management, process improvement and operating model design
• Experience in Transformation including roadmap development and implementation
• Experience l…