Medical Support Assistant (MSA)

This is a Fully Remote Job

About Our Client:

The organization operates within the healthcare support sector, focusing on improving patient care and operational readiness for Veterans through coordinated healthcare programs. It addresses the challenge of managing healthcare appointments and referrals efficiently across a broad network, including national and international locations.

About the Opportunity:

The MEDICAL SUPPORT ASSISTANT (MSA) role is designed to provide remote scheduling and administrative support to Veterans receiving coordinated healthcare. This position is responsible for managing appointments, processing referrals, maintaining accurate records, and facilitating timely access to healthcare services, all of which contribute to enhancing the care experience and operational flow.

Responsibilities:

• Schedule, track, and manage appointments including pre-appointment and follow-up communications.
• Process and monitor referrals and coordinate care with community healthcare providers.
• Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using healthcare systems.
• Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
• Manage assigned work independently, meet workload and timeliness expectations, protect confidential information, and escalate scheduling or system issues appropriately.

Requirements:

• High school diploma or GED equivalency.
• Minimum six months of customer service experience.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card.
• Ability to pass required background screening including a Public Trust determination.
• Ability to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.

Pay Range and Compensation Package:

• Compensation ranges from $18.41 to $19.38 per hour.
• Up to $5.42 per hour in Health & Welfare benefits in accordance with the Service Contract Act.

Benefits & Perks:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Annual bonus

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.