AI Engineering Lead

Responsibilities & Deliverables:

Your deliverables as an Engineering Lead will include, but are not limited to, the following:

• Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialists
• Partner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutions
• Oversee design, development, and deployment of a customer facing front end application that uses AI features from established platforms.
• Establish engineering standards, best practices, and quality benchmarks for the development team
• Ensure technical excellence across all aspects of development including code quality, testing, and documentation
• Manage sprint execution, technical planning, and resource allocation across the engineering team
• Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
• Remove technical blockers and resolve dependencies that impact team productivity and delivery
• Monitor system performance, reliability, and scalability, implementing improvements as needed
• Mentor and develop engineering talent, providing technical guidance and career development service
• Ensure engineering solutions meet security, compliance, and governance requirements
• Collaborate with architecture and infrastructure teams to leverage shared platforms and services
• Drive continuous improvement in engineering processes, tools, and team capabilities
• Manage technical debt and balance feature delivery with platform stability and maintainability

Required Skills & Experience :

• Understanding of customer service and service domains
• Proven track record of delivering front end applications
• Deep understanding of full-stack development including front-end, back-end, and infrastructure
• Experience in delivering cloud native applications
• Expertise in modern software development methodologies including agile and lean practices
• Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
• Experience leading teams through the complete software development lifecycle
• Strong technical skills with hands-on experience in software architecture and design
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• Track record of building high-performing, collaborative engineering teams
• Strong problem-solving abilities with focus on pragmatic, scalable solutions
  Understanding of software quality practices including testing, code reviews, and technical documentation