Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

How We Work:

• East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Why Join Us?

• Mission-Driven Work: You are the “bridge” ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth: We fuel your “restless curiosity” with opportunities to expand your skillset and mentor others.

Job Requistion:

Work Arrangement: Remote

Compensation Range: $17.55 - $27.39 per hour

The Role / Your Mission:

The Customer Service Collector supports organizational revenue cycle performance by achieving timely resolution of patient financial accounts, delivering exceptional patient financial experience, and maintaining accurate account documentation. This role serves as a key resource for patients and guarantors, helping them understand financial obligations, insurance coverage, payment options, and available assistance programs. Success is measured through achievement of collection, productivity, quality, compliance, and patient satisfaction goals while ensuring accurate account maintenance and regulatory compliance.

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What You’ll Do Day-to-Day:

Patient Financial Resolution

• Achieve timely collection and resolution of outstanding patient balances through proactive patient and guarantor outreach.

• Establish and manage payment plans and settlement arrangements that support patient affordability and organizational collection objectives.

• Review accounts to identify discrepancies, research billing issues, and facilitate timely resolution.

• Escalate unresolved or complex account issues through appropriate channels to support efficient account resolution.

Patient Experience & Customer Service

• Serve as the primary point of contact for patient and guarantor inquiries regarding billing, insurance, payment options, and financial assistance programs.

• Provide accurate, clear, and compassionate explanations of charges, coverage, and financial responsibilities.

• Resolve patient concerns and complaints professionally and empathetically to promote a positive patient experience.

• Assist patients in navigating healthcare financial processes and available resources.

Documentation & Compliance

• Maintain complete, accurate, and timely documentation of patient interactions, payment activity, and account updates within patient accounting systems.

• Ensure compliance with organizational policies, HIPAA requirements, and applicable federal and state regulations.

• Support account accuracy, audit readiness, and data integrity through effective record management.

Cross-Functional Collaboration

• Partner with Patient Access, Billing, Revenue Cycle, and other departments to resolve account issues and improve financial outcomes.

• Collaborate with internal stakeholders to ensure accurate patient information and support claim resolution activities.

• Contribute to operational improvements that enhance revenue cycle performance and patient satisfaction.

Performance & Professional Development

• Meet established performance expectations related to collections, productivity, quality, compliance, and customer service.

• Maintain current knowledge of healthcare billing regulations, insurance requirements, and financial assistance programs.

• Participate in training and development activities to ensure continued competency and compliance.

• Perform other duties as assigned in support of departmental and organizational objectives.

**Who You Are…