Revenue Operations Manager

The Opportunity

Zeta is investing in the UK as a priority growth market and is building the commercial organisation, operating model and capabilities required to scale.

We are looking for a Revenue Operations Manager to work directly with the President, UK and UK commercial leadership team to build the operating system behind that growth.

This is not a reporting role and it is not a Salesforce administration role.

We are looking for a highly commercial, analytical operator who can create one trusted view of the business, establish rigorous pipeline and forecasting disciplines, make our revenue technology work harder and turn data into decisions.

You will work across Customer Growth, Enterprise Sales, Key Account Directors (Impact Partners), Marketing, Solutions Consulting and Finance, connecting our customer, pipeline, activity and revenue data into a clear view of where we are performing, where we are at risk and where the next growth opportunities exist.

You will be expected to get into the detail, challenge assumptions and proactively bring insight to leadership. The objective is simple: give the UK team the data, systems, discipline and commercial intelligence required to make better decisions and grow faster.

What You Will Own

The UK Commercial Operating System

Work in lock step with the President, UK to build and continuously improve the commercial operating model for the UK business.

Translate UK growth objectives into measurable customer, pipeline, revenue and execution metrics.

Establish the operating cadence across weekly pipeline and forecast reviews, customer growth reviews, account planning and quarterly business reviews.

Create a consistent framework for understanding performance across our two core commercial motions: protecting and expanding strategic customers, and winning selected enterprise new logos.

Ensure leadership can quickly answer the questions that matter: Where are we winning? Where are we behind? What has changed? What is at risk? Where should we invest? What needs action now?

Pipeline, Forecasting and Revenue Performance

Own the operational discipline behind UK pipeline and forecasting.

Partner with the GVP, Customer Growth, GVP, Enterprise Sales and Key Account Directors (Impact Partners) to create an accurate view of expansion and new-logo opportunities.

Establish clear standards for opportunity creation, qualification, stage progression, close dates, next steps and forecast categories.

Analyse pipeline coverage, conversion, velocity, ageing, slippage and forecast accuracy.

Identify pipeline gaps and forecast risk early, and work with commercial leaders to determine the actions required.

Challenge assumptions when the underlying data does not support the forecast.

Build scenario models that help leadership understand what needs to happen to achieve revenue objectives.

Maintain one trusted view of UK pipeline and forecast.

Customer Growth Intelligence

Build the data and operational framework required to protect and grow Zeta’s strategic UK customer base.

Create visibility across customer revenue, retention, expansion pipeline, whitespace and Zeta footprint.

Help identify where customers are underpenetrated, where additional capabilities may be relevant and where account risk requires intervention.

Partner with Customer Growth and Key Account Directors (Impact Partners) to strengthen strategic account planning and establish measurable multi-year growth plans.

Create account-level views that bring together revenue, opportunities, stakeholders, engagement and relevant commercial signals.

Help leadership prioritise the customers and opportunities where investment can create the greatest commercial impact.

Enterprise New-Logo Intelligence

Partner with the GVP, Enterprise Sales to build the operational discipline behind a focused enterprise new-logo strategy.

Create visibility across priority accounts, buying committees, engagement, intent, opportunities and pipeline progression.

Help determine whether we are building sufficient qualified pipeline against our targets and where intervention is required.

Analyse conversion and progression to understand where deals accelerate, stall or are lost.

Connect sales activity, marketing engagement and account intelligence to give commercial teams a more complete picture of each strategic opportunity.

Focus measurement on meaningful enterprise opportunities and revenue outcomes rather than ac…