Customer Service Representative

Alter Brewing Company urgent hiring: Immediate opening for a highly skilled Customer Service Representative

Are you looking for a fun and dynamic work environment where your communication and problem-solving skills can shine? Do you want to be part of a loving team that values creativity and dedication? If yes, this role at Alter Brewing Company is perfect for you!

Join Alter Brewing Company, an independent craft brewery known for its delicious, creative brews and welcoming community spaces. As a talented Customer Service Representative, you’ll play a key role in delivering an enthusiastic and pleasant customer experience while enjoying great benefits and paid training.

Key Responsibilities

• Provide customers with all necessary service and product information
• Resolve service and product problems promptly and professionally
• Ensure customer satisfaction and a fun, positive user experience
• Recommend services and products based on customer needs
• Maintain and update customer account records accurately
• Clarify and address customer complaints with effective solutions

Essential Skills and Qualifications

• Excellent multitasking and communication abilities
• Strong problem-solving and conflict resolution skills
• Good phone etiquette and listening skills
• Organized with great documentation skills
• Knowledge of market trends and product details
• Customer-focused with a quality-driven mindset
• High school degree required

Why Join Us?

• Enjoy a fully remote work option with flexible scheduling
• Benefit from paid time off, health, dental, vision, and life insurance
• Participate in 401k retirement plans and receive bonus pay
• Receive paid training to boost your skills and career growth
• Work in a supportive, enthusiastic, and community-centered company

Location: Illinois, United States

Ready to bring your motivated spirit to Alter Brewing Company? Apply now and become part of our deliciously fun and dynamic team!

Alter Brewing Company is an independent craft brewery founded in Downers Grove, Illinois, focused on creating a welcoming community space paired with quality, creative craft beer. Expanding to include full-service kitchen brewpub concepts in St. Charles and Oak Brook (Alter Brewing + Kitchen), they combine scratch-made, beer-inspired dining with a diverse rotation of handcrafted ales, lagers, and seasonal brews in an approachable, neighborhood-centered atmosphere.

Pay: $30.00 - $35.00 / hour

Pay:

• Bonus pay

Benefits:

• Paid time off
• Flexible schedule
• 401(k)
• Health insurance
• Paid training
• Life insurance
• Vision insurance
• Dental insurance

Job Type: fulltime, parttime

Schedule:

• Weekend availability
• Monday to Friday

Education: High school degree

Work location: This is a remote position

Downers Grove Taproom. 2300 Wisconsin Ave, Downers Grove, IL, 60515