Business Support & Execution, Assistant Director

What You’ll Do:

The Business Support & Execution, Assistant Director leads strategic transformation initiatives that support business priorities and operational and organizational objectives. This role partners across business, operations, product, and technology teams to assess current-state processes and capabilities, identify opportunities for optimization and standardization, and translate strategy into executable solutions.

This is a role for someone who brings a strategic perspective with a strong bias for execution. You will evaluate capabilities and operational value streams to identify opportunities for standardization and optimization while remaining closely involved in the work required to move from strategy to implementation. You will also partner with business and functional leaders to shape future operational capabilities, assess downstream impacts, and translate strategic priorities into scalable, sustainable improvements. Key areas of focus may include retirement plan recordkeeping operations, client onboarding, process modernization, standardization across products, automation, and AI-enabled capabilities.

What You’ll Do

Initiative Leadership, Governance & Delivery

• Lead complex, cross-functional business operations initiatives, collaborating with stakeholders to establish execution approaches, decision-making processes, and accountability practices that drive alignment, operational effectiveness, and sustainable outcomes.
• Translate organizational strategy into a clear future state across people, processes, governance, roles, capacity, controls, technology, and ways of working.
• Coordinate execution across interconnected teams and workstreams, managing priorities, dependencies, decisions, and implementation trade-offs.

Operational Strategy & Optimization

• Assess current-state processes, workflows, technologies, and operating practices to identify opportunities for optimization, modernization, automation, and standardization across products and business areas.
• Synthesize operational processes, technology capabilities, dependencies, and gaps into recommended future-state and interim solutions, highlighting trade-offs and business impacts.
• Use data, metrics, and business insights to prioritize opportunities and evaluate operational and business outcomes.

Risk, Readiness & Implementation

• Identify and manage complex risks, issues, dependencies, and organizational barriers, escalating significant decisions or concerns as appropriate.
• Assess operational readiness and client-service continuity, partnering with stakeholders to develop transition and interim operating plans addressing roles and impacts, procedures, training, communications, and feedback.
• Lead implementation and stabilization activities to support successful adoption and sustainable business outcomes.

Stakeholder Leadership

• Build alignment and shared accountability across business, operations, product, and technology stakeholders.
• Facilitate key planning and decision-making discussions, resolve competing priorities, and translate complex operational and technology considerations into actionable recommendations.

Execution Excellence & Capability Development

• Define and track transformation value across service, quality, cost, risk, client experience, automation, adoption, and scalability, ensuring benefits are sustained and the operating model continues to improve.
• Improve execution practices, tools, documentation, reporting, and processes, including opportunities to leverage AI-enabled capabilities.
• Share best practices and provide guidance to consultants, analysts, project leads, and business partners.

Who You Are:

• 10+ years of experience in business execution, program leadership, consulting, business analysis, organizational initiatives, process improvement, change leadership, or equivalent experience.
• Experience leading large, complex, cross-functional initiatives involving multiple stakeholder groups, business functions, or operational areas.
• Experience establishing or supporting governance, execution approaches, accountability frameworks, and delivery disciplines.
• Demonstrated ability to manage risks, dependencies, organizational impacts, implementation challenges, and competing priorities in complex environments.
• Experience facilitating alignment among leaders and stakeholders across teams, functions, and organizational boundaries.
• Experience leading organiz…