Studio Manager UK

POSITION: Studio Manager
REPORTS TO: UK Regional Manager
RESPONSIBLE FOR: Driving revenue, profitability and exceptional customer service within the Studio, while supporting the wider business within partnership locations
BASED AT: FACEGYM

JOIN THE FACEGYM TEAM

We’re looking for an experienced, hands-on Studio Manager to lead our Coal Drops Yard Studio.

You’ll be responsible for the overall performance of the Studio, from driving revenue and profitability to leading and developing the team and ensuring every client receives an exceptional FACEGYM experience.

This is a hands-on role for someone who enjoys being on the Studio floor, coaching their team, building strong client relationships and making sure the Studio consistently delivers against its commercial and customer experience goals.

ABOUT FACEGYM

FACEGYM is the first of its kind and a unique facial fitness experience, and we’re in the confidence-boosting business.

Think of us as a complete gym workout for your face. We combine powerful kneading movements with high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.

Our experience is available across our Studios, face-gym.com, Digital Studio, third-party retailers including Sephora, Selfridges, SAKS and Net-a-Porter, and at home.

We’re based across the UK and USA, with new markets to launch soon.

The FACEGYM Family is an inclusive community with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where everyone is empowered to be the best version of themselves.

THE ROLE

As Studio Manager, you’ll take ownership of the day-to-day performance of your Studio, with a strong focus on revenue, profitability, customer experience and team development.

You’ll lead from the front, setting clear expectations around Studio targets and KPIs while coaching and supporting your team to achieve them.

You’ll also play an important role in building client loyalty, improving occupancy and rebooking, maximising sales opportunities and ensuring the Studio consistently operates to FACEGYM standards.

This role requires someone who is confident working directly with clients and has previous experience within beauty, retail, wellness or a spa environment.

WHAT YOU’LL DO

Studio Performance & Commercial Growth

• Take ownership of Studio targets, breaking them down and communicating clear daily goals to the team.
• Ensure team KPIs are consistently achieved, providing clear feedback and coaching where targets are not being met.
• Maintain a strong focus on client loyalty, occupancy and rebooking, inspiring the team to continually improve their performance.
• Coach the team to strengthen client conversations throughout the Workout and maximise every sales opportunity.
• Support the team with selling challenges and create engaging retail theatre to attract and encourage new customers during quieter periods.
• Work with the Education Team where additional training and development support is required.
• Support the wider business and partnership locations when required.

People Leadership & Development

• Train and onboard new team members, ensuring they understand FACEGYM culture, ways of working and operational practices.
• Actively coach and develop each team member to improve their performance and confidence.
• Create an inclusive Studio environment that reflects our Values and promotes support and respect.
• Lead by example, creating a positive and motivating working environment.
• Step in to deliver Workouts when required, including to cover sickness or annual leave.

Customer Experience

• Champion exceptional customer service across the Studio.
• Ensure team members adapt client conversations appropriately to strengthen engagement throughout the entire client journey.
• Confidently manage and resolve customer complaints and challenges both in the Studio and over the phone.
• Work closely with Customer Care to ensure complaints are dealt with effectively and in a timely manner.
• Build strong knowledge of FACEGYM Workouts, skincare and products to ensure the team can deliver a knowledgeable and engaging client experience.

Studio Operations

• Manage Studio inventory, ensuring all products, tools and equipment required for the full range of Workouts are available.
• Ensure Health & Safety guidelines are consistently followed, including th…