Director - Wellness Operations - Jumeirah Group & Corporate

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Director – Wellness Operations to join Jumeirah Group & Corporate.

The main duties and responsibilities of this role include:

• Lead the commercial performance of Jumeirah’s Wellness & Spa portfolio, overseeing full P&L responsibility across spa, retail, membership, and wellbeing programmes.
• Partner closely with the VP of Wellbeing to shape brand strategy and develop impactful annual wellness campaigns aligned with Jumeirah’s positioning.
• Drive global wellness initiatives and partnerships, enhancing brand visibility and strengthening Jumeirah’s presence in the luxury wellbeing space.
• Translate wellness strategy into performance excellence by managing KPIs, budgets, and operational standards, ensuring alignment with marketing and brand campaigns.
• Lead operational excellence across all wellness offerings, continuously elevating guest experience, treatment menus, and service standards to achieve LQA and Forbes benchmarks.
• Inspire, develop, and build a world-class wellness team, overseeing recruitment, training, and capability development to deliver a consistently exceptional guest journey.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 10 years of experience in a senior wellness leadership role within international luxury hospitality, managing wellness brands or multi-site operations.
• Proven track record in designing, innovating, and elevating wellness programmes to enhance guest experience and commercial performance.
• Strong leadership experience, with the ability to inspire, develop, and lead high-performing wellness teams.
• Deep expertise in integrated wellness concepts, with hands-on experience delivering impactful training and development programmes.
• Background in wellness brand development, marketing, and pre-opening environments, with a strong understanding of luxury positioning.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)