Referral Processing Assistant

Job Overview

Agape College of Business and Science is seeking a detail-oriented Remote Referral Processing Assistant to support referral documentation, information management, and administrative workflows related to healthcare services and educational programs. This position helps ensure referral requests are received, reviewed, documented, and routed to the appropriate department or service provider in a timely manner.

The ideal candidate is organized, comfortable working with digital records, and able to communicate professionally with patients, staff, partner organizations, and other authorized contacts. This role is well suited to someone who enjoys administrative work, maintaining accurate records, and helping processes run smoothly in a service-focused environment.

Responsibilities

• Receive, review, and process incoming referral forms and supporting documentation.
• Check referral submissions for missing information and follow up with authorized contacts when corrections or additional details are needed.
• Enter and update referral information in electronic databases, tracking systems, and designated recordkeeping platforms.
• Route completed referrals to the appropriate department, program, or authorized service provider.
• Monitor referral status and maintain accurate records of pending, completed, and returned submissions.

Qualifications

• High school diploma or equivalent required.
• Previous experience in administrative support, records processing, data entry, referral intake, or document management preferred.
• Comfortable using email, spreadsheets, word-processing software, and online recordkeeping systems.

Preferred Skills

• Experience reviewing forms and verifying documentation for completeness.
• Familiarity with referral tracking systems, electronic records, or case-management databases.
• Experience communicating with healthcare offices, educational programs, community services, or other service-based organizations.

Pay: Up to $28.73 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Wellness program

Work Location: Remote