Senior Product Manager, Seller Experience

Job Description Own the Seller Experience

• Define and execute the product strategy and roadmap for Seller Experience across our digital marketplace
• Build intuitive, scalable experiences that empower sellers to manage their inventory, listings, pricing, offers, sales, and transactions
• Identify opportunities to simplify seller workflows, reduce friction, and improve transparency throughout the selling journey
• Balance immediate customer needs with our long term vision of one unified global marketplace
• Drive seller adoption, engagement, satisfaction, and measurable business outcomes

Solve Complex Problems and Deliver Results

• Lead initiatives spanning multiple products, systems, and business functions
• Navigate technical constraints, legacy platforms, competing priorities, and organizational dependencies
• Translate ambiguous problems into clear priorities, actionable plans, and incremental product improvements
• Make informed tradeoffs between customer value, business impact, technical feasibility, and speed
• Proactively identify risks, remove blockers, and drive decisions to keep initiatives moving forward

Lead Through Influence

• Partner closely with engineering, design, sales, operations, finance, and other teams to deliver customer value
• Build alignment around product priorities, customer problems, and desired outcomes
• Influence stakeholders across different levels of the organization without relying on formal authority
• Communicate product strategy, decisions, tradeoffs, and progress clearly to stakeholders and leadership
• Challenge assumptions constructively and bring clarity to complex discussions

Build Products Grounded in Customer Insights

• Develop a deep understanding of our sellers, their workflows, challenges, and unmet needs
• Partner with research, analytics, and business teams to identify and validate product opportunities
• Use customer feedback, behavioral data, and marketplace metrics to inform product decisions
• Define and track success metrics across seller adoption, engagement, conversion, satisfaction, and operational efficiency
• Continuously experiment, learn, and improve the seller experience

Responsibilities What We’re Looking For

• 6+ years of product management experience, with a proven track record of building and scaling digital products
• Marketplace product experience is required, ideally in a marketplace connecting buyers and sellers through digital transactions
• Strong understanding of marketplace dynamics, including supply and demand, liquidity, conversion, and customer engagement
• Demonstrated experience leading complex product initiatives involving multiple teams, systems, and stakeholders
• Strong product judgment and the ability to prioritize effectively when resources, information, or requirements are limited
• Proven ability to ship products and deliver measurable customer and business outcomes
• Excellent communication, stakeholder management, and influencing skills
• Experience collaborating with engineering teams on complex technical systems, APIs, integrations, and platform dependencies
• Strong analytical and problem solving skills, with the ability to combine quantitative data and qualitative insights
• A high degree of ownership, accountability, adaptability, and comfort operating in ambiguous environments

What Will Set You Apart

• Prior experience owning Seller Experience within a marketplace, including seller onboarding, inventory management, listings, pricing, offers, or transaction workflows
• Experience building seller tools, merchant platforms, or marketplace supply solutions
• Experience modernizing legacy platforms and simplifying complex operational processes
• Understanding of B2B marketplaces, ecommerce, auctions, or high value transactions
• Experience working in global marketplaces with diverse customer segments and operational requirements
• Demonstrated success influencing senior stakeholders and delivering results across organizational boundaries

Qualifications What Success Looks Like Your First 90 Days

• Develop a deep understanding of our sellers, their workflows, and their biggest pain points
• Build trusted relationships with engineering, design, sales, operations, and other stakeholders
• Assess the current Seller Experience, roadmap, technical dependencies, and opportunities
• Establish clear product priorities and deliver early customer improvements

Your First Year…