Concierge Assistant

Job Details: Pay: $25/hour

2+ month contract position - potential to extend based upon performance and budget

Part Time Remote Role - 20-30 hours per week

Concierge is a pilot service where our most loyal customers hand off everyday errands and shopping to a trusted assistant. As a Concierge Assistant, you’ll act as a personal shopper and point of contact for these customers. You’ll learn what they need over text, curate shopping carts and pick out items within their budget and preferences, and keep them updated until the order is delivered.

You’ll be accountable for owning each customer’s request end-to-end — scoping the ask, coordinating the Dasher who fulfills it, resolving any issues along the way, and making sure the customer feels like they have a dedicated personal assistant rather than a delivery service. This role is ideal for someone who thrives on ambiguity, has excellent taste and judgment, and is energized by delighting customers in a fast-moving, early-stage pilot.

Qualifications

• Personal shopping and/or concierge-type of experience (ideally 2+ years).
• Customer-facing experience / white glove support.
• Able to manage simultaneous competing priorities (i.e. juggle multiple concurrent customers, tasks, and Dashers in flight at once).
• Strong judgment and taste, with the ability to make good calls on ambiguous, undefined requests without a set playbook.

If you are interested in hearing more about the position, please respond to this post with your resume attached or contact me at 813-321-6403. Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.

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