Tour Sales Consultant (Sales & Customer Service)

Are you passionate about travel and want to share your enthusiasm with prospective travelers? Do you thrive in a fast-paced environment? Are you looking for competitive wages and excellent benefits? Do you live in Northwest Wisconsin? Then look no further! Join Holiday Vacations as a Tour Sales Consultant!

This is a hybrid work arrangement, the successful candidate must be within commutable distance of Eau Claire, Wisconsin.

The anticipated start date is Friday, December 18, 2026.

Submit your application on our website at: https://www.xanterrajobs.com/main/holiday-vacations/explore

COMPANY SUMMARY

At Holiday Vacations, our mission is to enrich lives with valued travel experiences. We offer inclusive guided tours led by professional Tour Directors to more than 70 destinations on six continents. We travel by air, motor coach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also owns other tour operator and cruise line brands including VBT Bicycling Vacations, Country Walkers, and Windstar Cruises.

We offer a competitive hourly wage and bonuses, as well as a full benefits package including medical, dental, vision, short- and long-term disability insurance, life insurance, 401k with company match, company contributions to HSA account, PTO, pet insurance, AFLAC, and more.

POSITION SUMMARY

This position will work under the supervision of the Tour Sales Manager and is responsible for securing tour sales and providing exceptional guest service, from the guest’s first contact with Holiday Vacations until the completion of their tour. A Tour Sales Consultant must be passionate about travel and believe in the products we offer and our brand.

CORE COMPETENCIES

At Holiday Vacations, a successful Destination Specialist possesses and demonstrates:

• Relationship Building by establishing trust, maintaining open communication, and fostering long-term connections. They actively listen, show genuine interest in others, and engage in meaningful interactions that result in loyalty, collaboration, and mutual respect.
• Sales by identifying customer needs, showcasing product or service value, and guiding prospects toward informed decisions. They leverage their knowledge, communicate clearly, and adapt their approach to build rapport, close deals, and achieve growth targets.
• Guest Service by anticipating and responding to guests’ needs, creating a welcoming environment, and consistently delivering exceptional experiences. They demonstrate empathy, professionalism, and attentiveness, ensuring every guest feels valued and supported.
• Accountability by taking ownership of their actions and outcomes. They embrace feedback, make improvements when needed, and work diligently to ensure the highest standards in all aspects of their work.
• Attention to Detail by thoroughly reviewing their work, ensuring accuracy and precision in all tasks. They focus on the small but critical aspects of projects, consistently identifying and correcting errors to maintain quality and efficiency.
• Communication Skills by conveying information clearly and effectively across various channels, actively listening to others, and tailoring their messages to ensure mutual understanding and engagement with diverse audiences.

AREAS OF RESPONSIBILITY

• Receive inbound guest calls while remaining customer-focused, consistently providing excellent customer service.
• Reach out to guests who engaged with Holiday Vacations on-line. WE DO NOT DO COLD CALLING!
• Conduct outbound service calls for requested follow up with guests related to pre-tour notifications, departure point changes, reservation confirmations, and to finalize any other questions.
• Stay current and up to date on tour itinerary details, destination knowledge, as well as industry trends.
• Data entry reservations, cancellations, and transfers into the reservation system, maintain accuracy of guest accounts in the reservations system.
• Process payments securely and accurately.
• Support guest’s needs, clarify information, research issues, while providing solutions in a timely and professional manner.
• Stay current and up to date on promotional materials to sell tour packages such as brochures, catalogs, and travel deals.
• Partner with guests to build…