Customer Service Specialist

Job Summary

As a Customer Service Specialist, you’ll create a welcoming, organized experience for clients and visitors while keeping daily office operations moving. You’ll answer and route calls on a multi-line phone system, respond to customer questions, and support administrative tasks such as data entry, filing, and calendar management. Your impact: Clear, courteous communication helps clients get timely answers and enables colleagues to focus on resolving their needs.

Responsibilities

• Greet visitors at the front desk, provide customer support, and direct inquiries to the appropriate person.
• Handle phone communication with professional phone etiquette; document messages and follow up on requests.
• Complete data entry, word processing, proofreading, filing, and spreadsheet updates with care and accuracy.
• Support office management through calendar coordination, records organization, and general clerical and administrative tasks.
• Use QuickBooks and Microsoft Office or comparable productivity software to maintain information and prepare routine documents.

Experience

• Customer service, office experience, clerical experience, or administrative experience is helpful; personal assistant experience is a plus.
• Demonstrated computer skills and computer literacy, including typing, spreadsheets, and word processing.
• Strong organizational skills, time management, and attention to detail when balancing requests and deadlines.
• Clear client communication and confidence using multi-line phone systems.
• Bilingual ability is a plus. Familiarity with QuickBooks, Microsoft Office, and other productivity software is preferred; equivalent technical proficiency is welcome.

Pay: $25.61 - $30.84 per hour

Work Location: Remote