Customer Service Representative

About Suburban K9

Suburban K9 is an established dog training company with locations across the country. We’ve helped thousands of families build better relationships with their dogs through our Dog Boot Camp and In-Home Training programs.

Our mission is to create a life for dogs and their owners where both are happy and stress-free.

We’re proud to foster a culture of care and support where every team member feels valued and set up for success.

The Role

We are looking to add onto our outstanding pack. Our team is organized, professional, and extremely supportive of one another. You’ll be working closely with our trainers and scheduling team to ensure every client has a smooth experience. This is a 100% work-from-home position.

We are hiring for two Part-Time Customer Service Representatives to support our front desk operations by phone and email. This role is a great fit for someone who is confident on the phone, highly organized, and enjoys helping people while working in a fast-paced environment.

Responsibilities

• Talk to dog owners by phone to ensure they feel heard, supported, and confident in their next steps
• Respond to customer emails and requests with professionalism, clarity, and care
• Schedule training sessions and coordinate calendars to support both clients and trainers
• Provide clear and accurate information about our training programs and services
• Maintain thorough and organized client notes and updates in our systems
• Assist clients with questions, concerns, and scheduling changes with patience and empathy

What We’re Looking For

We’re seeking a reliable, customer-focused professional who brings:

• 2+ years of customer service experience, with phone-based support strongly preferred
• Clear, professional communication skills, both verbal and written
• The ability to work independently, stay organized, and manage responsibilities in a home office environment
• Strong attention to detail and the ability to manage multiple tasks efficiently
• A quiet, professional home workspace and reliable high-speed internet

Technical Skills

• Comfort using computers and learning new systems quickly
• Familiar with Customer Response Management (CRM) Software
• We utilize Zoho One Product Suite, including; CRM, Books, SalesIQ
• Experience in Google Workspace
• You should be intimately familiar with Gmail, Drive, Sheets, and Google Docs.
• History of utilizing Field Service Management/Scheduling Software
• Comfortable with Voice over Internet Protocol (VoIP) Telephony Systems
• We utilize Cloudtalk VOIP

Schedule

We’re hiring for two part-time Customer Service Representative positions:

Working Schedule:

Position 1 - Weekend CSR: Saturday & Sunday 9:00 AM – 3:30 PM CT (with break)

Position 2 - Weekday CSR: Monday, Wednesday, Friday 10:00 AM – 7:00 PM CT (with break)

Training Period:

Training for the position will take place over several weeks and will include some weekday availability, as well as Saturdays, while you learn the role alongside our manager. We’ll work with the right candidate to create a training schedule that fits your availability.

Please apply only if you can consistently commit to one of these schedules after the training period.

Compensation

Pay for this position starts at $16.00 per hour and can be up to $21.00 per hour for a candidate with 10 years of equivalent experience.

We value your time and expertise and want to show that on your paycheck!

Benefits

• 100% Work-From-Home
• 401(k)
• Paid time off (PTO)
• Free company cell phone plan (unlimited talk/text/data)
• Computer stipend after 6 months of employment
• Employee Rewards Program
• Company-provided headset
• Paid training and ongoing support

How to Apply

Please apply directly through this posting or on our website at www.suburban-k9.com/employment

To keep our trainers and front desk focused on clients, please apply online only. We’re excited to meet you!

For more information about Suburban K9, visit our .

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Work from home

Application Question(s):

• Are you willing to undergo a background check?
• What experience do you have, personal or professional, with dogs?
• Which position are you applying for: MWF 10-7 or SS 9:00-3:30?

Experience:

• Customer Service: 2 years (Required)

Work Location: Remote