Remote Customer Service Representative (Overnight Shift)

Remote - Central / Eastern Time Zone Full-Time (10pm - 6am)

About Us

NeuEve is a growing women’s health brand dedicated to helping women feel heard, supported, and empowered, inspiring a sense of purpose in our team and customers.

The company was founded by a gynecologist who saw how many women were dealing with ongoing health concerns without clear answers or effective solutions. What started as helping friends has grown into a business that has supported over 200,000 women.

As we continue to grow, providing a thoughtful and high-quality customer experience is a core part of what we do.

For most companies, customer service is just another department. But for us, it’s at the heart of everything we do. It’s where we truly get to know our customers, understand their struggles, discover new issues, and find inspiration for entirely new products.

About the Role

We are looking for an entry-level Customer Service Representative to support customers with timely, accurate, and empathetic responses.

You will be one of the main points of contact for customers, helping them navigate product questions, orders, and general inquiries across email, chat, and phone. This role is a good fit for someone who is detail-oriented, communicates clearly, and is comfortable taking initiative in a fast-moving environment.

What You’ll Do: Customer Support

• Respond to customer inquiries across email, chat, and phone
• Answer questions related to product usage, ingredients, orders, and shipping
• Triage incoming messages and determine next steps
• Escalate more complex or sensitive questions when needed
• Follow up to make sure issues are fully resolved

Service Quality

• Communicate in a clear, respectful, and thoughtful way
• Take ownership of each interaction from start to finish
• Ensure responses are accurate and consistent
• Adjust tone based on the situation and customer needs

Ownership and Initiative

• Over time, learn to spot patterns, bugs, shipping issues, and recurring customer concerns
• Contribute ideas that improve the customer experience, products, and company as a whole
• Work through ambiguity and make reasonable decisions when guidance is not always defined
• Share patterns or issues with the team
• Help us better understand our customers - their struggles, needs, and feedback

Tools and Workflow

• Use email, support tools, and internal systems to manage conversations
• Stay organized while handling multiple inquiries
• Look for ways to work more efficiently over time
• Keep clear and accurate records of customer interactions

As You Grow in the Role

• Identify patterns in customer questions and feedback
• Contribute ideas to improve FAQs and support processes
• Take on additional responsibilities across support and operations

What We’re Looking For

• Strong written and verbal communication
• Attention to detail and accuracy
• Empathy and ability to handle sensitive topics respectfully
• Comfort speaking on the phone and responding over email and chat
• Basic computer skills and willingness to learn new tools
• Ability to stay organized and manage multiple tasks
• Willingness to take initiative and figure things out when needed

Customer service experience is a plus, but not required.

What Success Looks Like

• Customers receive clear and accurate responses
• Questions are handled in a timely and professional way
• Issues are resolved or escalated appropriately
• You begin to notice patterns and suggest improvements over time
• You become someone the team can rely on
• Customers feel supported and listened

Why Join Us

• Be part of a company focused on improving women’s health
• Gain experience in customer support and operations
• Learn how a growing consumer brand runs day to day
• Opportunity to take on more responsibility as you grow

How to Apply

If this sounds like a fit, we’d love to hear from you.

Please send over your resume.

Pay: Up to $20.00 per hour

Benefits:

• Work from home

Work Location: Remote