Remote Customer Service Representative

Customer Success Representative (Remote) – Join a Rapidly Growing Team!

Pay: $20.00 per hour

Type: Full-Time, Independent Contractor (1099)

Schedule: 9:00 AM – 5:00 PM (Weekdays , 8am-4pm Sat) — (alternating Saturdays) ALWAYS off on Sundays & (alternating Tuesday Off) Location: 100% Remote

Why Join Us?

We’re looking for someone who wants to do more than clock in. Our company is rapidly scaling up, and we need a foundational team member. If you are a disciplined self-starter, enjoy the autonomy of remote work, and want a clear path in an advancing career, we may be a good fit for you.

The Role

Our CSRs are the beating hearts of our operations. You will handle customer inquiries, manage scheduling, and help direct seamless interactions between our company and clientele from the first “hello” to when we part ways with them and say, “see you next time!”

Key Responsibilities:

• Provide multi-functional client support via phone, email, and chat.
• Answer inquiries from current and potential clients with an attitude of contagious interest.
• Collect, maintain, and update clients’ data, scheduling, and histories.
• Problem solve in real-time. Use critical thinking and collaborate with other team-members in shared efforts to keep our customers happy, and our growth on track.

What We’re Looking For (The “Must-Haves”)

• Proven Remote Experience: This is required. You must have a track record of being productive, disciplined, and communicative while working from home.
• Tech-Savvy: You’re comfortable navigating multiple platforms simultaneously. Having a second computer monitor is preferable.
• Reliability: You are ready to commit to our 9-5 schedule, including Saturdays.
• Communication: You have a professional yet personable telephone presence, with strong written communication and typing skills. You can direct a conversation utilizing active listening rather than a written script.
• People-person: You like people. You’re good with them, and they tend to like you, too.
• Logistically Minded: You enjoy solving logic problems and thinking of outcomes. You tend to look at the whole picture before breaking it into parts.

The “Big Bonus” (Preferred) Service Titan Experience: If you’ve used Service Titan CRM before, you’re at the top of our list! Please highlight this in your application.

Requirements

• A dedicated, quiet home office space.
• High-speed, reliable internet connection.
• Ability to work as an independent contractor.
• A “can-do” attitude—we are growing fast, and we want you to grow with us!

To Apply call 615-316-5207 leave us a brief voicemail of why you are the best fit for this opportunity, and most recent work experience.

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Benefits:

• On-the-job training
• Professional development assistance
• Work from home

Application Question(s):

• How many years experience do you have working remote?
• Do you have experience using the CRM Service Titan?

Work Location: Remote