Senior Product Manager – Made-To-Order/Manufacturing Network

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Senior Product Manager, Made To Order & Embellishment

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Senior Product Manager, MTO & Embellishment will play a critical role in owning the product strategy and roadmap powering Fanatics Commerce’s made-to-order decoration network.

Role Overview The Senior Product Manager, MTO & Embellishment owns the product strategy, roadmap, and delivery for the systems that power Fanatics Commerce’s high-velocity decoration network — including the Shop Floor execution platform, Work Order management within the ERP, and the integrations connecting order intake to decoration execution to fulfillment. Operating as a senior individual contributor, this role works directly with engineering, supply chain operations, manufacturing leadership, and ERP/WMS teams to drive throughput, quality, and speed across embroidery, screen print, tackle twill, heat press, and sublimation operations at scale. The Senior Product Manager, MTO & Embellishment delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

How Will You Drive Impact Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact *(Build Championship Teams)*

• Partner closely with Engineering Leads, QA, and Operations teams to scope platform scalability, plan for future growth, and ensure integrations are delivered on time, to spec, and with minimal disruption to production systems.
• Manage dependencies and drive alignment across stakeholders in complex, multi-system programs spanning multiple teams and domains — including Operations, Process Engineering, Art, Finance, and software vendors.
• Collaborate with project managers and software vendors to execute the migration to a new Shop Floor Control (SFC) platform, ensuring requirements, process, and delivery hit on-time, on-budget milestones.

Fan & Customer Impact *(Obsessed with Fans)*

• Ensure orders flowing through eCommerce, wholesale, and in-venue channels are created, routed, tracked, transferred, and closed accurately across the manufacturing lifecycle — enabling fans to receive the right product, on time, every time.
• Build visibility and exception management tools that production supervisors and network planners rely on daily to keep orders on schedule across peak events and high-velocity periods.
• Own Decoration Network routing logic to ensure orders reach the right decorator — internal or third-party — at the right time, with capacity signals and KPI tracking in place to surface exceptions before they impact fulfillment.
• Navigate peak event planning and operational resilience requirements to protect on-time delivery during the highest-stakes moments in the sports calendar.

Innovation & Problem Solving *(Limitless Entrepreneurial Spirit)*

• Champion AI-powered ways of working to drive innova…