Customer Service Representative - Transportation Support

About the Role

Leading Edge Connections is hiring friendly, dependable Customer Service Representatives to support customers with their transportation needs. If you enjoy helping people, solving problems, and keeping details organized, we’d like to hear from you.

As part of our remote team, you’ll answer incoming calls, help customers arrange transportation, and accurately document trip information. You’ll work closely with the team to provide professional, compassionate service with every interaction.

What You’ll Do

• Answer incoming calls promptly and professionally.
• Ask questions to understand customers’ transportation needs and determine eligibility

using established guidelines.

• Schedule and assign trips using the client’s transportation scheduling software.
• Enter and verify trip details, including pickup locations, destinations, dates, and times.
• Maintain accurate customer records and document each interaction.
• Screen and transfer calls to the appropriate team members when needed.
• Document compliments, concerns, and service issues according to established

procedures.

• Escalate scheduling challenges or unresolved concerns to the appropriate support team.
• Follow procedures for protecting confidential customer information.

What You Bring

• A friendly, professional phone presence and clear communication skills.
• Patience, empathy, and a willingness to help customers.
• Strong attention to detail and accurate data entry skills.
• Comfort navigating multiple computer applications while speaking with customers.
• Dependability and the ability to follow an assigned schedule.
• The ability to work independently while staying connected with a remote team.
• No previous transportation experience required—we provide training.

Pay: $15.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• On-the-job training
• Work from home

Application Question(s):

• What state do you live in?

Work Location: Remote