Assistant Reservations Manager

Location: The Gantry London, Curio Collection by Hilton

Department: Reservations

Hours per week: 40 hours per week

Assistant Reservations Manager

The Gantry London Hotel Stratford, London

The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team!

As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands-on knowledge of PEP and R&I systems.

Key Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.
• Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency.
• Maximise room revenue and occupancy through effective reservation management and upselling opportunities.
• Ensure reservations are handled in line with Hilton brand standards and hotel procedures.
• Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation.
• Maintain accurate guest profiles, booking details and reservation records across hotel systems.
• Liaise with Front Office, Sales, Revenue Management and other departments to ensure a seamless guest journey.
• Handle guest queries and resolve reservation-related issues professionally and promptly.
• Support the training, development and supervision of reservations team members.
• Assist with reporting, performance monitoring and identifying opportunities to improve departmental processes.

What We’re Looking For

• Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
• Previous Hilton hotel experience is preferred.
• Practical experience using PEP and R&I systems is preferred.
• Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
• Excellent organisational skills and attention to detail.
• Confident communication and interpersonal skills, with a strong guest-focused approach.
• The ability to work independently, manage competing priorities and support a team.
• A proactive attitude and a commitment to delivering exceptional service.

Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we’re passionate about creating memorable guest experiences, and it all starts with our people

We’re looking for motivated and customer-focused Supervisors to help lead our operational teams.

Whether you’re supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you’ll play an important role in helping deliver exceptional hospitality experiences for our guests.

Making Every Moment Matter Every day is different, but every day you’ll have the opportunity to make a positive impact.

You will:

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Bring Your Personality. We’ll Help You Build Your Career

We’re looking for people who:

• Have previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Are organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Are eager to develop their leadership skills and grow their hospitality career.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the found…