Senior Product Designer

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

As a Senior Product Designer, you will shape the systems and experiences that support our customers across web and mobile products. Your primary focus will be leading the evolution, quality, and adoption of our established design system, including its components, tokens, documentation, accessibility standards, and governance. You will partner closely with engineering to maintain alignment between designed and coded components while helping teams use the system effectively and consistently.

You will also serve as a UX partner to product management for TheraNest initiatives, applying product design and user research expertise to create accessible, responsive, and intuitive experiences. This role is an opportunity to influence design at scale while remaining connected to customer needs and hands-on product work.

***A portfolio/website is required to apply.***

What You’ll Do

• Lead the evolution, management, and quality of the design system across web and native mobile experiences.
• Own and improve its components, patterns, tokens, documentation, accessibility standards, and governance practices.
• Partner closely with your engineering counterpart to plan, design, review, test, quality-assure, and release design system updates.
• Maintain strong parity between designed and coded sources, and help teams understand how components should behave across responsive experiences.
• Build accessibility into components and patterns from the beginning.
• Evaluate and test design system solutions for accessibility and usability, advocate for WCAG and ADA-aligned practices, and document accessibility expectations for designers and engineers.
• Maintain clear design system documentation, including usage guidance, responsive behaviors, specifications, implementation considerations, and accessibility standards.
• Support the system’s AI readiness through effective documentation, tokens, guidance, skills, and connections.
• Lead design system meetings, office hours, demonstrations, critiques, and other team rituals.
• Communicate updates, gather feedback, support adoption, educate teams, and identify emerging system needs.
• Execute and strengthen design system governance.
• Review requests from designers and engineers, balance consistency with product needs, and help teams make informed decisions about when to use, adapt, or propose additions to the system.
• Write and prioritize design system backlog items in partnership with the product owner and engineering. Translate user, product, design, and technical needs into clear, actionable work.
• Partner with product managers as their UX counterpart for assigned TheraNest initiatives. Provide product design and research expertise while collaborating with engineering, subject-matter experts, and stakeholders throughout iterative product cycles.
• Design user-centered solutions that align with business goals and target success metrics.
• Create experiences that are useful, highly usable, responsive, accessible, and thoughtfully crafted.
• Produce a range of design artifacts, including concepts, wireframes, user flows, mockups, prototypes, specifications, and detailed design deliverables.
• Plan and conduct user research and usability testing in collaboration with product partners.
• Analyze and synthesize findings, translate insights into product decisions, and communicate results to cross-functional teams.
• Present design work to internal teams, subject-matter experts, and stakeholders to explain decisions, gather feedback, and build alignment.
• Consider, follow, and advocate for applicable privacy and compliance requirements, including requirements related to protected health information and HIPAA.
• Use approved AI tools to assist, automate, accelerate, and improve the quality of design, research, documentation, and related workflows.
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