Assistant Lettings Manager

About the role

Crown Home Buying & Letting is a boutique prime central London agency managing a portfolio of luxury properties. You will own every let from offer to move-in, ensure every let is fully compliant, check every document before it reaches a landlord, and handle first-line complaints, supporting the Lettings Manager to focus on landlords and growth.

Key responsibilities

• Own and maintain the lettings progression and checklists, from instruction to move-in, and make sure every let follows them.
• Progress every let on time: Referencing, Right to Rent, holding deposits, tenancy agreements, deposit registration and check-in.
• Manage tenant referencing and check every reference report and tenancy agreement for accuracy before it goes to the landlord.
• Handle rent guarantee and guarantor claims: notify the insurer or guarantor, prepare arrears records and evidence, and follow each claim through to payment.
• Keep landlords updated at every stage of their let, and manage tenancy renewals and rent reviews.
• Compliance. Apply strong knowledge of the Renters’ Rights Act to make sure every let is compliant, using the right agreement for assured periodic tenancies (APT) and non-APT lets. Ensure all compliance certificates are in place, deposits are registered and prescribed information is sent on time.
• Handle complaints and difficult landlord and tenant situations calmly and firmly, resolving most yourself and escalating serious ones with a recommended solution.
• Make sure fees are recorded correctly on every let.
• Support the negotiators, deputise for the Lettings Manager, and report weekly on the pipeline.
• Carry out any other duties that fall within the scope of the role, as agreed with the Lettings Manager.

What we’re looking for

• 3+ years in lettings progression or property management, ideally in central London.
• ARLA Propertymark Level 3 (or completing within 6 months).
• Strong knowledge of lettings law, including the Renters’ Rights Act, Tenant Fees Act and deposit protection.
• Experience with referencing and rent guarantee or guarantor claims.
• Exceptional attention to detail, and excellent written and spoken English.
• Firm but positive, confident in difficult conversations with landlords and tenants, calm under pressure and highly organised.

Salary and how to apply

£30,000–£35,000 base plus a quarterly bonus linked to speed, accuracy, compliance and complaint handling, with a clear path to Lettings Manager.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person