Facilities Manager Team Leader (South East/London)

ABOUT THE JOB

The post holder is responsible for implementing the agreed strategic direction and effective day to day operations of the South East Regional Facilities Management team, whilst directly delivering compliant FM services in conjunction with in-house staff, suppliers and consultants across a portfolio of properties.

KEY RESPONSIBILITIES

• Create the one team culture and Brand Ambassadorship within your team

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to all stakeholders
• Maintain regular and effective communication with all stakeholders
• Manage all mobile FM or site based staff, ensuring all BNPPRE policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect service delivery of BNPPRE approved suppliers
• Measure and report supplier service performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist service line consultants to deliver agreed outcomes
• Procure goods and services, adhering to BNPPRE procurement procedures and policies at all times
• Develop, agree and manage capital replacement programs
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Ensure compliance with all BNPPRE internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations (Inclusive of escalations within BNPPRE)

PROFILE & SKILLS

Qualifications/Key Skills

• Full UK Driving License
• National General Certificate in Occupational Safety and Health- accredited by NEBOSH
• Membership or Associate Membership of IOSH

Experience

• Extensive procurement experience within a facilities/property management environment
• Understanding/experience of both hard and soft services (including M&E, fabric/measured term, consultancy, cleaning, security, energy/utilities, etc.)
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Commercial acumen and a clear understanding of contract law
• Experienced in production of structured documentation including tenders, contracts, framework agreements, service specifications, performance measurement systems, pricing schedules, etc.
• Good understanding of sustainability and ESG matters
• Management of supplier relationships
• Ability to interact & influence at senior stakeholder level
• Ability to follow up and negotiate with both internal & external stakeholders

• Highly numerate

• Good health and safety and environmental knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level

WHY JOIN BNP PARIBAS REAL ESTATE?

Join BNP Paribas Real Estate to become part of a leading international property business where you can work on prestigious assets, collaborate with experienced professionals and make a visible impact. This role offers the opportunity to take ownership of technical services, strengthen client and occupier relationships, support sustainability ambitions and contribute to best-in-class building performance. You will be supported to develop your expertise while working in an inclusive, collaborative environment that values high standards, fresh thinking and long-term career growth.

We are proud to offer award-winning benefits to support and reward our employees:

Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social e…