Bilingual Customer Service Representative

AZUMA Leasing has been a trusted leader in the appliance leasing industry for over 20 years! We specialize in washer and dryer rentals, offering major brand appliances across the U.S. with competitive rates, complimentary maintenance, and exceptional customer service. AZUMA Leasing primarily utilizes Whirlpool brand equipment and is an authorized provider for the Whirlpool service company. If you’re looking for a workplace that values teamwork and community, we invite you to apply!

Job Description:

As a Customer Service Representative at AZUMA Appliance Leasing, you’ll be the first point of contact for our valued customers and those interested in our products. You’ll assist them in completing applications both online and over the phone, provide information about product features and lease terms, and help resolve any inquiries or issues. AZUMA Leasing is looking for individuals who are committed to delivering exceptional service and support.

Job Responsibilities:

• Listen to customer needs and concerns while demonstrating empathy.
• Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.
• Process requests by gathering necessary information and completing transactions.
• Identify opportunities to promote service and explain our products.
• Maintain accurate records in the call center database.
• Collaborate with team members to ensure timely resolution of customer requests.
• Stay updated on job knowledge through educational opportunities.
• Perform all additional duties as assigned.

Ideal Candidate Profile:

• Committed to delivering an exceptional customer experience with a professional and friendly demeanor.
• Open to feedback and willing to learn.
• Capable of meeting goals and deadlines in a fast-paced environment while demonstrating efficiency and flexibility.

Requirements:

• High school diploma or equivalent.
• Strong organizational, communication, and decision-making skills.
• Proficient in computer skills, with familiarity in Microsoft Outlook and Excel.
• Demonstrates professional telephone etiquette.
• Prior experience in a call center setting is beneficial.
• Bilingual in Spanish is preferred but not required.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and attention to detail.
• A commitment to consistent attendance and punctuality is essential for success in this role.

Excited to join our team? Submit your resume and cover letter and apply!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Call Center: 1 year (Required)

Language:

• Spanish (Required)

Location:

• Texas (Required)

Work Location: Remote