Senior Manager - Technical Asset Management

Senior Manager – Technical Asset Management

Department: Operations

Reports to: VP Operations

Location: London office base with frequent national and international travel

Role type: Permanent, full time. Occasional extended hours and callouts due to operational needs, incidents and emergencies.

ABOUT THE ROLE

The Senior Manager -Technical Asset Management owns the Asset Management and Maintenance Management processes across all Polar sites. The role ensures Polar knows what assets it owns, where they are, what condition they are in, what maintenance they need and when they will need replacing, and that maintenance is appropriate to each asset’s criticality and condition.

You will own the group maintenance strategy and standards: defining asset criticality, setting the maintenance regime for each asset class and determining what spares must be held, based on failure history, condition data and lifecycle position.

At each site, the outsourced FM contractor delivers the day-to-day PPM programme, scheduling and recording of maintenance work. This role does not duplicate that. You will own the group standard the contractor maintains to, set the requirements, audit execution and record quality, and hold them to account. You are the single point of authority on what maintenance is required, and to what standard, across Polar.

The role initially has no direct reports and delivers through influence. As Polar grows it may become a line management position, so you should be comfortable as an individual contributor now and potentially leading others in future.

KEY RESPONSIBILITIES

Asset Management

• Act as Process Owner for Asset Management across all sites, owning and improving the policy, procedures, registration standards, naming and tagging conventions, data quality standards and ServiceNow configuration.

• Own the group asset register, ensuring it is accurate, complete and current, including data captured correctly at project handover so new sites and equipment enter the register complete.

• Define the asset criticality framework and the data standard for asset records (manufacturer, model, serial number, location, warranty, firmware, maintenance regime, expected life and condition).

• Own the asset lifecycle from procurement and commissioning to decommissioning and disposal.

• Monitor condition and performance data, identify assets deteriorating or approaching end of life, and provide the analysis behind capital replacement planning.

• Define and report on Asset Management KPIs, and conduct or commission periodic physical asset verification at each site.

• Work with Finance to align the asset register with the fixed asset register and support capitalisation, depreciation and componentisation decisions.

Maintenance Management

• Own the group maintenance strategy, standards and PPM programme, ensuring every asset has a documented regime proportionate to its criticality.

• Define maintenance task content, including task lists, acceptance criteria, recording requirements and pass/fail thresholds.

• Review and challenge manufacturer recommendations, owning the technical justification and any warranty agreements where Polar deviates from them.

• Own the critical spares strategy based on criticality, lead times and failure probability, reviewing holdings as the estate grows.

• Define and report on Maintenance Management KPIs, including PPM completion and compliance, backlog, first-time fix rate and reactive versus planned ratio.

• Analyse defect data across sites to identify poor reliability and adjust regimes, spares or replacement plans accordingly.

• Own the condition monitoring strategy, including predictive techniques and action thresholds.

• Ensure maintenance is controlled through Change Management with due regard to redundancy, customer notification and operational risk, and that PPM programmes are live in ServiceNow in time for new site operations.

FM Contractors and Suppliers

• Set the group standards the FM contractor must follow at every site, and ensure their site procedures and schedules align to them.

• Monitor PPM completion and compliance, audit records and data quality, and intervene where standards slip.

• Assure the competence of contractor and specialist personnel working on Polar assets.

• Hold the contractor to account constructively, escalate where performance does not improve, and retain the authority to reject records or require re-work.

• Manage vendors and…