New Business Account Manager

Senior Account Manager

Position Overview

As a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention, and profitability.

You will identify and secure new opportunities, lead complex sales engagements, and position a broad portfolio of IT solutions and services to help customers achieve their business objectives through technology.

Salary & Benefits

• Competitive salary aligned with market rates.
• Industry-leading commission structure.
• Comprehensive employee benefits package.

Hybrid Working

We recognise the benefits that remote and flexible working bring.

The organisation operates a hybrid working policy, allowing employees to balance time in the office with working from home. Individual teams have flexibility in how this policy is implemented.

Responsibilities

• Develop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations.
• Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition.
• Build strong relationships with key stakeholders, including senior decision-makers and business leaders, developing a deep understanding of customer objectives and challenges.
• Create and execute account plans focused on customer growth, retention, and long-term account value.
• Lead sales engagements from opportunity identification and qualification through to proposal development, negotiation, contract closure, and successful onboarding.
• Position a comprehensive portfolio of IT solutions and services, including data centre, cyber security, infrastructure, modern workplace, networking, cloud, managed services, and audio-visual solutions.
• Collaborate with pre-sales consultants, solution architects, service delivery teams, and vendor partners to develop compelling customer solutions.
• Maintain ownership of pipeline management, forecasting, CRM records, and account reporting to ensure sales opportunities are accurately tracked.
• Stay informed on market trends, emerging technologies, competitor activity, and industry developments to provide trusted customer advice.
• Consistently achieve and exceed revenue, gross profit, customer retention, and strategic growth objectives.

What Success Looks Like

• Building and maintaining a healthy, qualified sales pipeline across new and existing accounts.
• Generating consistent new business opportunities while expanding the organisation’s presence within existing customers.
• Developing a strong understanding of the full portfolio of solutions, services, and strategic vendor partnerships.
• Building trusted-advisor relationships with customer stakeholders and internal specialists.
• Delivering against revenue, gross profit, retention, and account growth targets.
• Managing customer requirements efficiently and ensuring a positive customer experience throughout the sales lifecycle.
• Attending company offices and customer sites regularly to strengthen relationships