Healthcare Virtual Assistant – Gastroenterology

Healthcare Virtual Assistant – Gastroenterology (GI) / Prior Authorization Specialist

Company: Infotech Houston Health & IT Inc.
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Employment Type: Full-time

Job Description

We are looking for an experienced Healthcare Virtual Assistant specializing in Gastroenterology (GI) to support a US-based medical practice. The ideal candidate must have hands-on experience handling Prior Authorizations, using eClinicalWorks (eCW), and managing patient scheduling in a gastroenterology setting.

This position requires someone who can work independently with minimal supervision and does not require extensive training. Candidates must be confident in handling prior authorization workflows, coordinating with insurance providers, and managing scheduling tasks in a busy medical practice.

Applicants without direct Prior Authorization experience will not be considered for this role.

Key Responsibilities

• Process and manage prior authorization requests for medications, procedures, diagnostic tests, and other GI-related services.
• Verify insurance coverage, eligibility, and authorization requirements.
• Follow up with insurance companies on pending, approved, or denied prior authorization requests.
• Coordinate with providers and clinical staff to obtain the necessary clinical documentation for authorization submissions.
• Navigate payer portals and communicate with insurance representatives regarding authorization status.
• Accurately document authorization requests, follow-ups, and outcomes in eClinicalWorks (eCW).
• Manage patient appointments, including scheduling, rescheduling, cancellations, and follow-up appointments.
• Handle appointment recalls and coordinate patient follow-ups based on provider instructions.
• Maintain accurate patient records and ensure all scheduling and authorization activities are documented properly.
• Communicate professionally with patients, insurance representatives, and the medical team.
• Manage daily tasks independently while meeting deadlines and maintaining accuracy.

Required Qualifications

• At least 2 years of experience as a Healthcare Virtual Assistant, Medical Assistant, or similar role supporting a US-based medical practice.
• Hands-on experience with Prior Authorizations is mandatory.
• Previous experience supporting a Gastroenterology (GI) clinic or practice is required.
• Practical experience using eClinicalWorks (eCW) is mandatory.
• Strong knowledge of US health insurance verification, authorization requirements, and payer follow-up procedures.
• Proven experience managing patient scheduling, rescheduling, appointment recalls, and follow-ups.
• Ability to manage prior authorization requests and scheduling workflows independently with minimal supervision.
• Excellent English communication skills, both written and verbal.
• Strong attention to detail, organization, and time management.
• Willingness to work onsite in Pasig City on a night-shift schedule aligned with US Central Time.

Preferred Qualifications

• Experience handling GI-related procedures, diagnostic testing, medications, and referral authorizations.
• Familiarity with insurance portals and common US commercial insurance plans.
• Experience working with appointment recall lists, pending authorization queues, and follow-up worklists.
• Ability to prioritize urgent requests and manage a high-volume workload.

Work Setup

• Monday–Friday, 8:00 AM–5:00 PM CST.
• Night-shift schedule in the Philippines.
• Remote.

Pay: Php20,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Paid training
• Work from home

Application Question(s):

• Do you have previous experience working in a Gastroenterology (GI) practice?
• Do you have experience processing Prior Authorizations?
• Do you have experience handling patient recalls and follow-ups?
• Do you have experience scheduling patients in a healthcare setting?
• What is your expected monthly salary? (PHP)

Experience:

• EHR systems: 1 year (Required)
• eClinicalWorks: 1 year (Preferred)

Work Location: Remote