Insurance Benefits Verification Assistant

Job Overview

Our client is looking for a dedicated Verification of Benefits (VOB) Specialist to assist the VOB team members in meeting their responsibility to quickly and accurately identify patients’ benefit eligibility in relation to Spravato services according to their insurance and prepare appropriate Authorization Forms as required by the payer.

Schedule

Monday - Friday, 8:45 AM - 5:00 PM EST / 8:45 PM - 5:00 AM PHT (Mon-Thu) & 8:45 AM - 3:45 PM EST / 8:45 PM - 3:45 AM PHT (Fri), with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Stay on top of benefits requests through various methods such as email and client-specific applications.
• Benefits checks should be completed within an hour.
• Know method used to verify benefits such as insurance portals, carrier portals, general portals, or calling into carriers.
• Check the process of documentation on requested insurance patients.
• Follow through detailed items that need to be checked, update information in the various systems according to specific client.
• Check monthly on eligibility to ensure that the given patient is still active with the given plan and know results in various systems based on specific clients.
• Complete specific process if a plan has been changed and/or terminated.
• Complete authorization requests Forms requested by payor.

Requirements

• Exceptional attention to detail and strong organizational skills.
• Critical thinking and problem-solving abilities in complex or ambiguous situations.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Clear and professional verbal and written communication skills.
• Strong reading comprehension and ability to interpret regulatory and procedural guidance.
• Professional yet assertive communication style when working with payors to drive timely outcomes.
• Must have own computer and stable internet connection suitable for a permanent work-from-home setup.

Qualifications

• 2-year college degree
• 2-year experience in US-based medical billing practice or 2-year experience in a medical practice dealing with billing including but not limited to, provider credentialing, authorizations, reimbursement, etc. preferably in Behavioral Health to some degree
• Must have backup power supply (extra laptop/power bank/generator/UPS)
• Detail orientated with above-average organizational skill
• Able to plan and prioritize to meet deadlines
• Excellent verbal and written communication
• Communicates clearly and effectively
• Excellent reading comprehension
• Excellent computer skills, including Microsoft programs such as Excel, Word
• Thorough understanding of navigating the internet

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we’ll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, candidates will handle their own benefits and taxes.