Senior Program Manager

About the Role:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior Program Manager join our global account team, based in London.

As a CBRE Senior Program Manager, you will be responsible for facilitating complex cross-functional programs.

This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major client initiatives.

Our Four Strategic Pillars:

• Provide the best buildings at the most competitive costs
• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
• Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk

What Success Looks Like:

• Client leadership hears about construction impacts from us first and in advance, with a clear view of what each one means for colleagues. Nothing reaches the business as a surprise.
• Every landlord activity affecting the building has a known program, a named owner, and an agreed mitigation, tracked in a live log and followed through to close.
• Disruptive works are timed and mitigated to protect colleagues’ day to day experience, and the client’s right to quiet enjoyment of the premises is understood and represented in every conversation with the landlord. Where disruption cannot be avoided, ensure clear communication is provided to the business.
• Everyone involved, across Project Management, the landlord, and FM Operations, knows who owns what. Questions get answered and actions get closed.
• The new floors move from Design and Construction to FM with services mobilised, documentation complete, and no open readiness gaps at go live.
• Colleagues moving onto the new floors have a frictionless first day, and the client’s leadership sees the handover as a success.
• Understanding on how construction and project decisions land on the people using a building, and who can communicate that clearly at every level.

What You’ll Do:

Landlord and construction interface

• Act as the single point of contact between the client, the landlord, and landlord contractors on all construction activity affecting the occupied building.
• Proactively gather program, sequencing, and access information. Challenge gaps and press for clarity where it is missing.
• Assess and communicate the operational impact of works, including noise, vibration, access, service interruptions, and colleague experience, in plain language and ahead of time.
• Influence outcomes such as the timing of disruptive works, mitigation measures, and communication plans, even where CBRE holds no contractual authority.
• Keep a live risk and issues log for all landlord activity, with owners, actions, and dates, and follow every item through to close.

Program leadership

• Oversee large cross-functional projects or programs from end to end using a formal process.
• Ensure that all functions remain on schedule and any issues get escalated and resolved so that the program gets completed on time.
• Create & distribute routine PMO reports, which include status reports and updated Gantt charts.
• Work with key stakeholders to develop solutions and guide project teams throughout delivery.
• Report on workstreams’ daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.

Communication and stakeholder management

• Manage internal and external relationships in support of prog…