Retail Manager - Wallington

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We’re looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we’d love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

Job Description

You will be responsible for:

• Lead store operations bringing energy and vision to create a memorable shopping experience.
• Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
• Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
• Managing staff and volunteers where you’ll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on” Rounding up” their purchase, making an “add donation” for our charity and signing up for our loyalty scheme.
• Ensuring sales targets are met and direct costs are kept within managed budgets.
• Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.
• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria:

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team. Managing volunteers would be an advantage.
• Comprehensive understanding of retailing and merchandising display.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.

Please see the full job description here and our candidate pack here

For more information or an informal chat please contact [email protected]

Additional Information

Vacancy type: Permanent, full time

Location: Wallington Store

Salary: £23,550, per annum + benefits and London Allowance if applicable

Hours per week: 35h

Closing date: 10th November. We are reviewing applications as they come in so early applications are encouraged.

Application Process

• To apply, please use the “I’m interested” link to send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
• In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you’ll love:

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike …