Online Assistant
- Source: Indeed
- Sequence Commerce
- Remote
- United Kingdom
- Mid level
Job Description
Overview
As an Online Assistant, you will support customers and colleagues with clear, organised online service. You’ll help customers find suitable products, share accurate information and keep online tasks moving smoothly.
Responsibilities
- Respond to customer enquiries online and by phone, using professional phone etiquette and clear communication.
- Help customers locate products, explain relevant options and support appropriate upselling.
- Assist with merchandising by keeping product information and online displays accurate and well organised.
- Manage tasks and customer records carefully, using basic maths where needed and prioritising work effectively.
- Your impact: Clear, timely guidance helps customers make informed choices and gives colleagues accurate information to support follow-up.
Requirements
Required: You’ll need clear communication skills, English proficiency, basic maths, good organisation and time management, plus confidence handling customer enquiries with professional phone etiquette. Preferred: Multilingual or bilingual ability, including Spanish, is advantageous, as are related customer service, online retail or merchandising experience and confidence identifying suitable opportunities to recommend additional products.
Pay: £20.00-£100.00 per day
Benefits:
- Employee discount
- Profit sharing
- Referral programme
Work Location: Remote
