Job Title - Associate Director, Infrastructure

Preferred Location - Bangalore/Hyderabad, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do

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Role Overview

The Associate Director of Digital Infrastructure Product Management and Agile Execution will be responsible for conceptualizing, planning, and operationalizing the Digital Infrastructure product model, starting with Cloud and DevOps products and Digital Workplace Services. This role emphasizes building strong three-way partnerships between CIO teams, Digital Platform teams, and Digital Infrastructure teams. The Associate Director will serve as the voice of the customer and model collaborative behaviors to align consumers and infrastructure providers. Additionally, this role will run our Agile system, administer and organize quarterly planning, establish simple quarterly and sprint planning and review routines, teach and guide infrastructure teams to adopt agile practices in a lightweight fashion, and orchestrate internal and external communication and feedback loops. The role will also organize metrics and KPIs for the team in partnership with ITSM operations and other DI leaders. This position acts as the right hand to the Executive Director, Digital Infrastructure, to ensure effective planning and execution.

Key Responsibilities

• Conceptualize, plan, and operationalize the Digital Infrastructure product model, starting with Cloud and DevOps products and Digital Workplace Services.

• Foster strong partnerships between CIO teams, Digital Platform teams, and Digital Infrastructure teams to ensure alignment and collaboration.

• Serve as the voice of the customer, modeling collaboration behaviors to align consumers and infrastructure providers.

• Administer and organize quarterly planning, establish simple quarterly and sprint planning and review routines.

• Teach and guide infrastructure teams to adopt agile practices in a lightweight and effective manner.

• Orchestrate internal and external communication and feedback loops to ensure transparency and continuous improvement.

• Organize and manage metrics and KPIs for the team in partnership with ITSM operations and other DI leaders.

• Act as the right hand to the Executive Director, Digital Infrastructure, to ensure successful planning and execution.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.

• 10+ years of experience in IT product management, infrastructure services, or related roles.

• Strong understanding of Cloud, DevOps, and Digital Workplace technologies.

• Proven experience in agile planning and execution within large-scale enterprise environments.

Preferred Qualifications

• Excellent communication, stakeholder management, and collaboration skills.

• Ability to lead cross-functional teams and influence without direct authority.

Leadership Competencies

• Strategic thinking and execution.

• Strong decision-making and problem-solving skills.

• Ability to influence and collaborate across global teams.

• Passion for innovation and continuous improvement.

• Expertise in agile methodologies and coaching teams.

Benefits

• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop a…