Product Analyst - Conversational AI & Chatbot Analytics

We are looking for a data-driven and analytical Product Analyst

The Product Analyst Conversational AI supports conversational AI platforms by analyzing user interactions, generating insights, and driving continuous optimization of chatbot and digital assistant experiences.

This role focuses on conversation analytics, intent performance analysis, user behavior insights, and experimentation, enabling data-driven improvements to conversational products.

Key Responsibilities

• Reporting & Metrics: Develop, maintain, and own comprehensive dashboards and reports to monitor conversational performance metrics.
• Core Performance Tracking: Keep a close eye on key operational indicators including Bot Containment rates, Escalation rates, User Engagement, and Feature Adoption.
• Data-Driven Insights: Analyze large-scale chatbot and conversational interaction data to uncover friction points in the user journey.
• Collaboration: Work alongside product squads within an Agile framework to support feature improvements and prioritize product roadmaps based on behavioral data.
• Intent & ML Optimization: Leverage knowledge of machine learning models used for intent detection to help improve bot understanding and conversational accuracy.

Required Qualifications

• 5 to 8 years of experience in product analytics, digital analytics, or data analysis
• Experience analyzing chatbot or conversational interaction data
• Strong analytical skills with tools such as SQL, Python, or analytics platforms
• Experience working with product teams in Agile environments
• Knowledge of machine learning models used for intent detection
• Experience supporting digital products or AI-powered customer experiences