Software Engineer [AQ-23957]

Aquent is proud to partner with a leading global technology company that connects billions of people worldwide. This innovative organization is at the forefront of developing groundbreaking products and experiences that shape the future of digital interaction. They are dedicated to building communities and bringing the world closer together, and you will play a crucial role in advancing this mission.

Are you a seasoned problem-solver with a passion for ensuring seamless, real-time user experiences? This is an unparalleled opportunity to join a critical team dedicated to the live content creation experience, where you will directly impact the reliability and stability of a high-visibility platform. You will ensure that creators can connect with their audiences without interruption, owning complex production issues from detection to resolution and making a tangible difference in the daily lives of millions of users across the globe.

What You’ll Do

• Participate in the on-call rotation for live content creation surfaces, expertly triaging, investigating, mitigating, and conducting root cause analysis for production issues.
• Debug and resolve complex issues spanning both web frontend and backend services within the live content creation stack.
• Deliver impactful bug fixes, implement crucial reliability improvements, and develop small to medium-sized features that enhance the platform.
• Proactively improve the health of on-call operations by reducing alert noise, refining runbooks, and implementing robust monitoring, logging, and dashboards.
• Develop and maintain comprehensive tests to ensure the stability and functionality of critical live content creation flows.
• Document findings and solutions thoroughly, contributing to a strong knowledge base for the team.

Must-Have Qualifications

• 5+ years of professional software engineering experience.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• Strong web development expertise with JavaScript or TypeScript and React.
• Robust backend development experience, including building and debugging server-side services and APIs.
• Demonstrated ability to work independently, taking ambiguous production issues from identification to resolution, and knowing when to escalate.
• Extensive experience with production support and on-call duties in a high-traffic consumer product environment, covering triage, debugging, mitigation, and root cause analysis of live issues.
• Comfort navigating and making safe, effective changes within a large, established codebase with minimal onboarding support.
• Excellent written communication skills, essential for asynchronous collaboration and comprehensive documentation.

Nice-to-Have Qualifications

• Experience with live video, streaming, or real-time media systems.
• Experience with GraphQL.
• Background in reliability engineering, observability, or SEV response.
• Experience working with distributed or globally located teams.