Customer Service Representative

About us

PERFEX PAINTING PTY LTD is a dedicated painting and decorating services company based in Brisbane, Queensland. We pride ourselves on delivering high-quality painting solutions to both residential and commercial clients across the region. Our commitment to excellence, customer satisfaction, and professional service has established us as a trusted name in the painting industry. We foster a collaborative team environment where our employees are valued and supported in their professional growth.

About the role

We are seeking a Customer Service Representative to join our team at PERFEX PAINTING PTY LTD in Brisbane, QLD 4000. This is a full-time position that plays a vital role in building and maintaining strong customer relationships whilst supporting our sales operations. As a Customer Service Representative, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. This role is essential to our business success, as you will directly influence customer satisfaction and contribute to our reputation for exceptional service delivery.

Key responsibilities

• Respond to customer enquiries via phone, email, and other communication channels in a timely and professional manner
• Provide accurate information about our painting services, pricing, and project timelines to prospective and existing clients
• Process customer orders and quotation requests, ensuring all details are accurately recorded and communicated internally
• Coordinate with the sales team to facilitate smooth transitions from initial inquiry to project commencement
• Maintain detailed customer records and update our client database with relevant information
• Follow up with clients post-service to ensure satisfaction and identify opportunities for additional work
• Handle customer complaints professionally and escalate issues appropriately to management when necessary
• Support the scheduling and coordination of site visits and project appointments
• Contribute to the development and maintenance of positive customer relationships to encourage repeat business and referrals

What we’re looking for

• Proven experience in a customer service role within the sales, trades, or service industry
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly
• Strong organisational abilities and attention to detail when managing multiple customer enquiries
• Proficiency with customer relationship management (CRM) systems and Microsoft Office applications
• A customer-focused mindset with a genuine desire to provide outstanding service
• Ability to work independently whilst collaborating effectively with team members
• Problem-solving skills and the capacity to remain calm under pressure
• Knowledge of the painting or construction industry is advantageous but not essential
• Demonstrated ability to build rapport and maintain professional relationships

Apply now

If you are a customer-focused professional with strong communication skills and are interested in joining our growing team, we would like to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.