Voice AI Trainer - Customer Support Role-Play (US English)

Translia is a language services company working with AI teams on speech data. We are looking for US-based customer service professionals to help train a voice AI agent through realistic, role-played support conversations.

What the work looks like

You will act out customer support calls on the client’s online platform, sometimes as the customer and sometimes as the agent, following short scenarios: billing questions, troubleshooting, account changes, complaints and similar. The aim is natural conversation, not reading from a script. Recordings are quality-checked, and you may be asked to redo some.

Who we are looking for

• 2+ years of professional customer service experience (call center, support desk, technical support or similar)
• • 1+ year of AI training work (data annotation, conversation rating, voice recording projects)
• • Natural US English accent and clear speech
• • A quiet room, stable internet and a headset
• • 15-20 hours per week

Pay and terms

• USD 18 per approved hour, paid every two weeks via PayPal (Wise also possible)
• • Fully remote, flexible hours within the project schedule
• • A short online assessment and onboarding come first. They are unpaid; after you pass and complete 10 production hours, you receive a one-hour onboarding bonus
• • We never charge applicants any fee

How to apply

Apply on LinkedIn with your CV. To speed things up, you can also fill in our 5-minute form with a CV link and a 60-second voice sample: https://docs.google.com/forms/d/e/1FAIpQLSeHoBZP-nQoy2sYpRi1GRQXQGE4Cy-tm3IIkGK8HFiUR3Nysw/viewform

Shortlisted applicants receive the assessment link by email.