Partner Success Manager (EMEA)
- Source: Ashby
- Ironclad
- Hybrid
- London
- Full-Time
- Senior
Job Description
- Ironclad is scaling rapidly across EMEA through a partner-first go-to-market model
- We’re looking for an entrepreneurial, proactive EMEA Partner Success Manager to shape and operationalise our Global Partner Services programs—building effective partner engagement, enablement, readiness, and collaboration across the region
- As part of Customer Value, you’ll support partner services across the customer lifecycle, from pre-sales alignment and delivery readiness through co-delivery and post-live adoption
- Working with major systems integrators and consulting firms, you’ll help evolve a value-focused model that starts earlier in the customer journey and extends beyond implementation to improve conversion, accelerate time to value, increase platform usage, and strengthen long-term customer outcomes
- You’ll bring a strong operator’s mindset: turning ambiguity into clear, repeatable ways of working across Sales, Alliances, Technical Services, Customer Success, and external partners
- You’ll use data to improve program performance and, based in London, spend regular time in the office and face-to-face with partners to build relationships and help them succeed
- Own relationships with strategic partners’ practice and delivery leaders, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities
- Partner with Sales, Alliances, and Customer Value to match qualified opportunities with the right partner, co-delivery model, and implementation approach based on customer needs, deal context, partner readiness, and expectations
- Operationalise partner engagement across the customer lifecycle—from discovery and scoping through readiness planning, delivery transition, and post-live support—clarifying roles and setting engagements up for execution and adoption
- Evolve partner programs with Partner Alliances, Enablement, and Customer Value leadership, including co-delivery and subcontracting frameworks, onboarding, certification, methodology alignment, delivery quality, and ongoing enablement
- Assess partner capacity, coverage, skills, and readiness against business demand and EMEA growth priorities; coordinate capacity planning across strategic and subcontracting relationships to improve predictability
- Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; help partners adapt capabilities and commercial/delivery approaches as opportunities evolve
- Work with EA and partner teams to understand partner ISV offerings, technology ecosystems, integrations, and customer architecture requirements, and connect differentiated capabilities to customer opportunities
- Help partner-led engagements establish a path to customer enablement, adoption, value realisation, and sustained platform usage after go-live; reinforce accountability for agreed post-live milestones
- Identify patterns in partner-led work that affect conversion, delivery quality, time to value, adoption health, renewal readiness, and expansion potential; translate findings into practical program improvements
- Establish an EMEA partner operating rhythm (in partnership with EMEA Partner Alliances) —including business reviews, readiness and capacity assessments, enablement planning, and escalation management—and keep partners current on regional priorities, market dynamics, customer needs, and product and go-to-market changes
- Maintain operational hygiene and data integrity for partner-led projects and programs across internal systems, reporting, and workflows; translate feedback from European partners and customers into actionable recommendations for Ironclad teams
- What success looks like:
- A scalable EMEA partner-first operating model and a clear, consistent operating rhythm
- Better alignment between partner strategy and qualified deal motions, with greater confidence in partner fit, readiness, and implementation approach before kickoff
- More predictable partner capacity and targeted capability plans, with priority enablement gaps owned and closed
- Consistent, high-quality partner-led and co-delivered services, with clear roles across EA, Sales, Alliances, Services, Customer Value, and partners
- Partners equipped to respond to EMEA priorities and AI-led opportunities; partner ISV and integration capabilities connected to relevant customer needs
- Improved customer time to value, adoption, sustained …
Skills
- ashby
