General Manager

General Manager, Ultimate Cheer

Pay: £32,175 FTE (£25,740-£27,456 actual, pro rata)

Hours: 30-32 hours per week, flexible, including some evenings and weekends

Holiday: Generous holiday allowance

Reports to: the Owner

Ultimate Cheer is looking for an organised, proactive General Manager to run the club day to day, reporting directly to the owner to run the club day to day, leading our staff and looking after our members and their families. This is a part-time role (30-32 hours a week) with flexible hours, ideal for someone with management experience, great communication skills and a calm, confident approach to customer service. The role is hybrid, mostly working from home, with regular visits to the club in the evenings and at weekends. We’re looking for someone reliable, friendly and excited to be part of a growing, positive community long term.

About Ultimate Cheer
Ultimate Cheer is a National Champion-winning All Star Cheerleading team based in London. Our dedicated training facility in Clapham offers a wide range of Cheerleading, Tumbling and Dance classes for all ages and abilities, including adult and kids’ teams from age 3 up. We prioritise a supportive, welcoming and positive environment, and we aim to develop well-rounded athletes who carry the lessons of cheerleading throughout their lives.

What you’ll be responsible for

• Running the club day to day, with overall responsibility for how it operates
• Managing staff and coordinating teams so everything runs smoothly
• Being the main point of contact for members and parents, and handling queries, complaints and difficult conversations calmly and professionally
• Visiting classes in the evenings and at weekends to check that sessions run smoothly and members have a great experience
• Overseeing club performance and leading strategy to drive growth
• Overseeing staff recruitment and training
• Managing payroll
• Maintaining a positive, inclusive club culture
• Being the central point of accountability for the smooth running of the club
• Ensuring compliance with club policies

Required skills and qualifications

• A positive, inclusive attitude that fits our club’s ethos and values
• Management experience
• Confidence handling tricky customer service situations, and the people skills to keep members and parents happy
• Confident decision-making and problem-solving
• Ability to lead and motivate a team
• Strong written and verbal communication
• Experience managing multiple priorities in a fast-paced environment
• Strong initiative and exceptional organisational skills
• Proficiency in G Suite tools, including Gmail, Google Docs and Google Sheets
• Willingness to be on site some evenings and weekends
• An enhanced Disclosure and Barring Service (DBS) check (we can help you get one if needed)
• Previous cheerleading experience is not required

Benefits

• Flexible working hours
• Hybrid working, with most of your time from home
• A friendly, inclusive team
• Casual dress

At Ultimate Cheer, we’re committed to a dynamic, supportive work environment where you can thrive personally and professionally. If you’re excited by the chance to lead an ambitious club and make an impact, we’d love to hear from you.

Pay: £25,740.00-£27,456.00 per year

Benefits:

• Casual dress
• Company events
• Free parking

Work Location: Hybrid remote in London SW12 0AB