Director of Front Office

Job Description:

• Ensuring that guests have a positive experience and feel valued by the Hotel.
• Training new employees on company policies, procedures, and culture.
• Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel.
• Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner.
• Managing employee schedules to ensure that all shifts are covered at all times.
• Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner.
• Ensuring that all tasks are completed in accordance with Hotel policies and procedures.
• Preparing reports on Hotel performance to upper management.
• Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.
• Monitor Front Office, Bell staff to ensure highest quality of guest relations.
• Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations.
• Coordinate training programs for all Front Office employees.
• Handle guest complaints, react quickly, logging and notifying proper areas to service the guest

Requirements:

· Proven work experience in the relevant field.

· Proficiency in English (oral and written)

· Proficiency in MS Office, particularly Excel and Word

· Excellent communication and people skills

· Good organizational and multitasking abilities

· Problem-solving skills

· Job knowledge with Opera Software.

Job Type: Full-time

Application Question(s):

• Are you immediate joiner?

Work Location: In person