Customer Service Representative

Job Summary

We are looking for friendly, reliable, and motivated individuals to join our team as Customer Service Representatives. This is a great opportunity for anyone who enjoys helping people, communicating with others, and learning new skills in a supportive working environment.

No previous experience is required, and full training will be provided. We welcome applicants from all backgrounds, including people looking for their first job, school leavers, career changers, and individuals returning to work. You do not need a long work history or specific qualifications to apply. What matters most is your positive attitude, reliability, and willingness to learn.

As a Customer Service Representative, you will be one of the main points of contact for customers, helping them with general questions, providing useful information, and ensuring they receive friendly and professional service. You will receive the guidance and training needed to understand your responsibilities, build confidence, and carry out your daily tasks successfully.

We aim to create a welcoming and inclusive workplace where everyone has the opportunity to learn, grow, and contribute. If you are approachable, patient, and ready to take on a new opportunity, we encourage you to apply.

Responsibilities

• Welcome customers and provide friendly, helpful, and professional service.
• Answer general customer questions and provide clear information.
• Respond to customer enquiries by telephone, email, online chat, or in person, depending on the role.
• Listen carefully to customers and understand their questions or concerns.
• Help customers find answers and resolve straightforward issues.
• Direct customers to the appropriate person or department when additional assistance is needed.
• Record basic customer information and update records when required.
• Follow simple instructions, guidelines, and company procedures.
• Communicate politely and respectfully with customers from different backgrounds.
• Work with colleagues to help ensure customers receive a positive experience.
• Ask for guidance when unsure how to handle a question or situation.
• Attend training sessions and learn about the company’s services, products, and ways of working.
• Keep work areas organised and help maintain a professional environment.
• Manage daily tasks responsibly and complete assigned duties on time.
• Share customer feedback or recurring concerns with the relevant team members.
• Carry out other reasonable customer service duties as required.

Skills

No previous customer service experience or specialist technical knowledge is needed. All necessary training will be provided, and support will be available as you learn the role.

We are looking for candidates who have the following basic skills and qualities:

• Communication: Able to communicate clearly, politely, and respectfully.
• Friendly attitude: Enjoys helping people and creating a positive experience for others.
• Willingness to learn: Open to training, feedback, and developing new skills.
• Reliability: Can be trusted to complete assigned tasks and follow instructions.
• Punctuality: Understands the importance of arriving on time and being prepared for work.
• Patience: Able to listen carefully and remain polite when dealing with questions or concerns.
• Teamwork: Willing to work with colleagues and support others when needed.
• Positive attitude: Approaches responsibilities with enthusiasm and a helpful mindset.
• Organisation: Can manage simple tasks and keep information in order.
• Attention to detail: Takes care when handling information and following instructions.
• Problem-solving: Willing to look for straightforward solutions and ask for help when necessary.
• Adaptability: Comfortable learning new tasks and adjusting to changing priorities.
• Respect for others: Treats customers and colleagues fairly, professionally, and with consideration.

Pay: $24.69 - $25.73 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Remote