Customer Service/Sales Representative

Job Summary

We are seeking friendly, enthusiastic, and dependable individuals to join our team as Customer Service/Sales Representatives. This is an excellent opportunity for anyone who enjoys communicating with people, helping customers, and learning new skills in a supportive and welcoming work environment.

No previous experience is required, and full training will be provided. We welcome applicants who are looking for their first job, changing careers, returning to work, or seeking an opportunity to develop professionally.

In this role, you will combine customer service and basic sales responsibilities to help customers understand available products or services, answer their questions, and find options that meet their needs. You will learn how to communicate effectively, provide helpful information, build positive customer relationships, and support the team in achieving its goals.

You will receive training and ongoing guidance to help you become confident in your responsibilities. We believe that reliability, a positive attitude, honesty, and a willingness to learn are more important than previous work experience.

If you enjoy helping people, are motivated to develop new skills, and want to start building your career, we encourage you to apply.

Responsibilities

• Welcome customers and create a friendly, professional, and positive experience.
• Answer customer questions and provide clear information about available products and services.
• Listen to customers to understand their needs, preferences, and expectations.
• Help customers explore suitable products or services based on their interests and requirements.
• Explain basic product features, benefits, pricing, and available options after receiving training.
• Respond to customer inquiries through phone calls, emails, online chat, or in-person conversations, depending on business needs.
• Assist customers with general requests and direct more complex questions to the appropriate team member.
• Build positive relationships with customers through respectful communication and helpful service.
• Follow up with interested customers when appropriate and in accordance with company procedures.
• Support sales activities by sharing accurate product information and helping customers understand their options.
• Learn how to work toward individual and team targets with guidance from supervisors.
• Record customer interactions, inquiries, and relevant information accurately.
• Handle customer concerns professionally and seek assistance when necessary.
• Work collaboratively with colleagues to support customer satisfaction and team objectives.
• Follow company procedures, customer service standards, and ethical sales practices.
• Participate in training sessions, team meetings, and coaching activities.
• Maintain an organised approach to daily tasks and complete assigned responsibilities on time.
• Ask questions, accept feedback, and continue developing customer service and sales skills.

Skills

We are looking for individuals who are approachable, reliable, and eager to learn. You do not need previous sales or customer service experience to apply.

Helpful skills and qualities include:

• Communication: Able to listen carefully and share information clearly and politely.
• Customer service mindset: Enjoys helping people and providing a positive experience.
• Friendly personality: Comfortable interacting with different people in a welcoming and respectful manner.
• Willingness to learn: Open to training, constructive feedback, and developing new skills.
• Reliability and punctuality: Takes responsibilities seriously and respects agreed working hours.
• Positive attitude: Approaches tasks with enthusiasm and a professional mindset.
• Active listening: Makes an effort to understand customer needs before offering information or suggestions.
• Teamwork: Works cooperatively with colleagues and contributes to shared goals.
• Problem-solving: Willing to learn how to handle common questions and seek help when needed.
• Organisation: Able to keep track of assigned tasks, customer inquiries, and follow-ups.
• Attention to detail: Makes an effort to provide accurate information and maintain clear records.
• Confidence to communicate: Willing to start conversations and build confidence through practice.
• Patience and empathy: Remains understanding and respectful when dealing with customer questions or concerns.
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